Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Martin

Matteson,IL

Summary

Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FOH Team Member

Beggar's Pizza
Chicago, IL
06.2024 - 03.2025
  • Greet and welcome guests warmly, ensuring a positive start to their dining experience
  • Take orders accurately, answer menu-related questions, and accommodate special requests
  • Maintain cleanliness and organization in the front of house, including the lobby, waiting areas, and restrooms

Team Member

White Castle
Chicago, IL
12.2023 - 05.2024
  • Promoted White Castle initiatives to enhance brand loyalty
  • Stood for up to 8 hours per shift and regularly lifted 30-50 lbs
  • Operated POS system and managed daily cash deposits
  • Awarded 'Above and Beyond' Customer Service Badge

Manufacturing Team Member

Rivian Automotive, LLC
Normal, IL
01.2023 - 12.2023
  • Adhered to Standard Operating Procedures, identifying irregularities to prevent damage or inefficiencies
  • Utilized the 5S cleaning system to ensure safety by reorganizing tools, sanitizing stations, and using proper PPE
  • Assembled Rivian electric vehicles, including R1S, R1T, and EDV models

Customer Service Hostess

Penny's Place
Calumet Park, IL
01.2020 - 12.2022
  • Verified guest identities using government-issued photo IDs.
  • Acquired BASSET and Food Handling certificates through ServSafe for lawful service of food and beverages.
  • Handled routine cleaning duties such as washing dishes and vacuuming the lobby.
  • Held key-holder responsibilities across three locations in Chicago and surrounding areas
  • Completed daily cash deposits and documentation

Data Entry Clerk

City of Chicago - Auto Pound
Chicago, IL
08.2019 - 01.2020
  • Greet and welcome guests warmly, ensuring a positive start to their dining experience
  • Take orders accurately, answer menu-related questions, and accommodate special requests
  • Maintain cleanliness and organization in the front of house, including the lobby, waiting areas, and restrooms

Education

Bachelor Of Liberal Arts - English

Western Illinois University
Macomb, IL

Skills

  • Customer service
  • Tact
  • Enthusiasm
  • Salesmanship
  • Phone etiquette

Certification

ServSafe

Timeline

FOH Team Member

Beggar's Pizza
06.2024 - 03.2025

Team Member

White Castle
12.2023 - 05.2024

Manufacturing Team Member

Rivian Automotive, LLC
01.2023 - 12.2023

Customer Service Hostess

Penny's Place
01.2020 - 12.2022

Data Entry Clerk

City of Chicago - Auto Pound
08.2019 - 01.2020

Bachelor Of Liberal Arts - English

Western Illinois University
Destiny Martin