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Destiny Massey
Newport News,VA
Summary
Detail-oriented Administrative Professional with extensive experience in hiring, onboarding, training, and records management within banking and retail sectors. Expertise in documentation review, onboarding coordination, and efficient communication. Demonstrates strong organizational skills and ability to manage multiple priorities while ensuring compliance with policies. Experienced in Microsoft Office Suite and electronic records management.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Universal Banker II
Truist Financial
10.2022 - Current
- Review applications and supporting documentation for completeness, accuracy, and compliance.
- Maintain confidential customer records and electronic databases.
- Guided customers in completing forms and required documentation to facilitate smooth processing.
- Coordinated appointments while effectively communicating policies and procedures to enhance customer understanding.
- Collaborated with internal departments to resolve documentation issues.
- Process documentation accurately while adhering to internal controls.
- Collected information for operational reports to ensure compliance with regulations.
- Utilize Microsoft Office Suite daily.
- Manage multiple priorities while delivering exceptional service.
Assistant Store Manager
Nautica
03.2022 - 10.2022
- Coordinated interviewing, hiring, and onboarding processes to ensure effective team integration.
- Coordinated orientation, training schedules, and employee start dates.
- Created employee work schedules and maintained staffing coverage.
- Developed employee work schedules and ensured optimal staffing coverage for operational needs.
- Maintained confidential personnel records and operational files.
- Informed team members about company policies and procedures to ensure compliance.
- Compiled staffing reports to inform management decisions and streamline staffing operations.
Assistant Workshop Manager
Build-A-Bear Workshop
06.2021 - 03.2022
- Assisted in managing daily workshop operations and team activities.
- Coordinated staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Coordinated interviewing, hiring, onboarding, training, scheduling, and personnel documentation to streamline processes.
- Managed confidential employee records and administrative files to ensure compliance and data integrity.
Customer Service Representative
The Panther Group (Maximus)
10.2020 - 04.2021
- Handled high-volume inquiries, ensuring confidentiality and customer trust.
- Accurately reviewed and documented customer information to support service quality.
- Maintained electronic records and coordinated communication with internal departments to streamline processes.
- Processed customer documentation to ensure accuracy and compliance with company standards. following company procedures.
Lead Style Advisor
Justice
09.2018 - 07.2020
- Coordinated interviewing, hiring, onboarding, and training processes for new associates to enhance team integration.
- Developed weekly employee schedules to optimize staffing and ensure operational efficiency.
- Managed personnel documentation and operational records to support compliance and streamline administrative tasks.
- Supported administrative functions and ensured policy compliance.
Education
Associate of Applied Science - Human Services
Virginia Peninsula Community College
Hampton, VA 09.2024 - 12.2026
Skills
- Customer account management
- Administrative Support
- Employee Onboarding
- Hiring Support
- Records Management
- Confidential Documentation
- Scheduling
- Data Entry
- Report Preparation
- Microsoft Office Suite
- Policy & Procedure Compliance
- Customer service
Timeline
Associate of Applied Science - Human Services
Virginia Peninsula Community College
09.2024 - 12.2026
Universal Banker II
Truist Financial
10.2022 - Current
Assistant Store Manager
Nautica
03.2022 - 10.2022
Assistant Workshop Manager
Build-A-Bear Workshop
06.2021 - 03.2022
Customer Service Representative
The Panther Group (Maximus)
10.2020 - 04.2021
Lead Style Advisor
Justice
09.2018 - 07.2020