Destiny M. Beck
Spring City,TN
Summary
Offering strong organizational and multitasking abilities, eager to learn and develop in office administration. Brings understanding of office procedures and administrative support, with focus on streamlining workflows and maintaining records. Ready to use and develop my administrative and coordination skills in Office Administration Manager role.
Overview
15
15
years of professional experience
Work History
Administration
Spring City Cable
08.2016 - Current
- Answers telephones and directs the caller to the appropriate associate
- Balance and reconcile payments for services
- Schedules new services or trouble shooting for current customers with Technicians
- Troubleshoot issues with programming
- Resolve discrepancies, research information sources, and document and coordinate results with other staff
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HR Receptionist (IAC)- Temp
11.2014 - 03.2015
- Answers telephones and directs the caller to the appropriate associate
- Greets and directs visitors to the company
- Take and retrieves messages for various personnel
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
- Receives, sorts and forwards incoming mail
- Maintains and routes publications
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Assists in the ordering, receiving, stocking and distribution of office supplies
- Assists with other related clerical duties such as photocopying, faxing, filing and collating
- Prepare spreadsheets for employee’s leave and other necessary documentation
- Submit medical forms for approval and other documentation
- Resolve discrepancies, research information sources, and document and coordinate results with other staff
Business Support Rep (D&Z)
02.2014 - 07.2014
- Select, apply, and explain procedures and practices to identify and resolve discrepancies, research information sources, and document and coordinate results
- Analyzes and performs assessments of records and documents submitted by various organizations to ensure compliance with appropriate procedural requirements
- Interprets and analyzes request for record and document retrieval to determine location and irretrievability
- Identified and reported system software and hardware problems to the appropriate technical personnel
- Views and prints documents and records from various types of micrographics and reproduction equipment
- Maintains centralized information centers to support daily work activities
- Identifies discrepancies and resolves problems for document control and records management transactions
- Responsible for inputting, maintaining, and retrieving information from manual and automated systems
- Provided guidance to field personnel in processing and correcting transmittals
Business Support Rep (Bartlett)
04.2011 - 01.2013
- Select, apply, and explain procedures and practices to identify and resolve discrepancies, research information sources, and document and coordinate results
- Analyzes and performs assessments of records and documents submitted by various organizations to ensure compliance with appropriate procedural requirements
- Interprets and analyzes request for record and document retrieval to determine location and irretrievability
- Identified and reported system software and hardware problems to the appropriate technical personnel
- Views and prints documents and records from various types of micrographics and reproduction equipment
- Maintains centralized information centers to support daily work activities
- Identifies discrepancies and resolves problems for document control and records management transactions
- Responsible for inputting, maintaining, and retrieving information from manual and automated systems
- Provided guidance to field personnel in processing and correcting transmittals
- Assisted Business Support Representative in Operations with Eworkplace for the Dept
- Assisted in pulling surveillance packages from Maximo to assemble for work weeks, assisted in closing out SI packages in Maximo for closure
- Worked in Outage and Scheduling with Ernie Murphy assembling outage packages for different dept for work weeks scheduling
Dental Assistant (Dr. Brewer)
07.2009 - 01.2011
- Responsible for administrative assistant duties including computerized maintenance of patient files, scheduling of appointments and reporting as well as dental assistant duties to one doctor including cleanings and various other dental procedures
- Reviews, evaluates, and verifies records for accuracy
- Handles a wide range of transactions such as scheduling, registering, etc
- Oversees equipment, supplies, and/or material inventories
- Generates reports, charts, and other documents that display relevant information
Education
Medical Billing and Coding
Academy of Allied Health
01.2013
Dental Assisting
Chattanooga State Community College
01.2009
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Rhea County High School
01.2006
Skills
- Professional appearance and attitude
- Strong ability to work independently
- Excellent customer service and communication skills
- Ability to operate various types of computer software and hardware, as well as other office equipment
- Proficient in Microsoft Word, MS Visio, Adobe Acrobat, Excel and PowerPoint software programs
- Ability to plan, organize and self-direct work, while maintaining quality and meeting deadlines
- Knowledge of business systems, procedures, and practices for assigned functional areas
- Knowledge of key organization contacts for coordination of multi-functional areas
- Detail oriented; able to analyze and research information
- Strong communication; verbal, written, and listening, as well as strong interpersonal skills
- Emergency medical administration
- Account administration expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Administration
Spring City Cable
08.2016 - Current
HR Receptionist (IAC)- Temp
11.2014 - 03.2015
Business Support Rep (D&Z)
02.2014 - 07.2014
Business Support Rep (Bartlett)
04.2011 - 01.2013
Dental Assistant (Dr. Brewer)
07.2009 - 01.2011
Dental Assisting
Chattanooga State Community College
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Rhea County High School
Medical Billing and Coding
Academy of Allied Health
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