Destiny Mertz
Nicholasville,KY
Summary
Dedicated customer service professional with a proven track record in effective communication and problem resolution. Demonstrates strong cash handling skills and a commitment to maintaining organized displays for enhanced customer satisfaction.
Overview
9
9
years of professional experience
Work History
Stocker/ Customer Service Representative
Walmart
Nicholasville, KY
12.2024 - Current
- Assisted in stocking shelves efficiently to maintain organized displays and optimize product visibility.
- Monitored inventory levels and promptly reported stock discrepancies to ensure product availability.
- Implemented proper labeling techniques to enhance customer navigation and shopping experience.
- Welcomed customers into the store and assisted them in locating specific products to enhance their shopping experience.
- Engaged with customers to address inquiries, improving service quality and increasing overall satisfaction.
- Answered customer questions and provided detailed product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Adapted to various store sections, supporting a cohesive stocking team and ensuring seamless operations across departments.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Resolved customer complaints professionally, delivering effective solutions and fostering customer loyalty.
- Assisted in training new team members on customer service protocols and systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Customer Service Representative
Hulu
Jacksonville, NC
09.2022 - 11.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Managed high call volumes while maintaining quality assurance standards in customer interactions.
- Resolved customer inquiries using effective communication and problem-solving techniques.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with account management and subscription modifications to enhance user experience.
- Resolved customer account discrepancies and concerns to maintain satisfaction.
- Educated customers on product features, ensuring a comprehensive understanding of services offered.
- Detailed payment options and explained price, receipt and billing details to customers.
Cashier/ Customer Service Represntative
Walmart
Nicholasville, KY
10.2020 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash transactions and balanced registers at end of shifts with precision and care.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed transactions efficiently using point-of-sale systems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Trained new staff on checkout procedures and customer service standards, enhancing team readiness.
- Assisted customers with inquiries and provided product information.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built lasting relationships with customers, fostering loyalty and encouraging repeat business.
- Collaborated with team members to ensure smooth store operations.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Fast Food Cashier
Burger King
Georgetown, KY
06.2017 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided correct change to customers while following cash handling policies and procedures.
- Maintained accurate cash drawer and balanced at shift end.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Managed high-volume orders during peak hours while ensuring accuracy and speed.
- Assisted counter staff in packing ready orders and distributing to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Implemented food safety protocols to ensure compliance with health regulations.
- Assisted in training new staff on operational procedures and customer service standards.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
Education
High School Diploma -
Great Crossing High School
Georgetown, KYAssociate of Science - Veterinary Science
Penn Foster College
Scottsdale, AZ07-2027
Skills
- Shelf stocking
- Product organization
- Cash handling
- Payment processing
- Refunds and exchanges
- Payment collection
- Customer service
- Customer support
- Active listening
- Problem resolution
- Team collaboration
- Effective communication
- Adaptability
- Strong work ethic
- Interpersonal skills
- Optimistic mindset
- Payment collection
Timeline
Stocker/ Customer Service Representative
Walmart
12.2024 - Current
Call Center Customer Service Representative
Hulu
09.2022 - 11.2022
Cashier/ Customer Service Represntative
Walmart
10.2020 - 02.2022
Fast Food Cashier
Burger King
06.2017 - 08.2020
High School Diploma -
Great Crossing High School
Associate of Science - Veterinary Science
Penn Foster College