Sean Brock
Topeka,KS
Summary
Driven and personable, with a proven track record at Walmart for enhancing customer satisfaction and streamlining inventory management. Leveraged strong communication skills and meticulous attention to detail to improve stock accuracy by 30%. Adept at fostering positive customer relationships and executing efficient merchandise stocking, embodying reliability and a commitment to continuous improvement.
Overview
1
1
year of professional experience
Work History
Customer Service/Stocker
Walmart
Topeka, KS
08.2024 - Current
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Picked and packed order items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Improved customer satisfaction by promptly locating items and providing product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Followed orders precisely for correct items, sizes and quantities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Recorded daily activities for inventory control.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Created and enforced detailed organization processes to increase quality and service standards.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Team Member/Host Greeter
Buffalo Wild Wings
Topeka, KS
01.2024 - 08.2024
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma - General Studies
Topeka West High School
Topeka, KS05.2024
Skills
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Customer Service
- Friendly and Personable
- Customer Assistance
- Customer Relationships
- Punctual and Reliable
- Merchandise Stocking
- Product restocking
- Stock Rotation
- Cleaning procedures
- Supply Restocking
- Clear Communication
- Shelving of products
- Flexible Schedule
- Product Organization
- Price Checking
- Money Handling
- Merchandise Display
- Proper Stacking and Storage
- Order Receiving
- Stockroom Maintenance
- Merchandise Rotation
- Product displays
- Performance Improvement
- Equipment Cleaning
- Paperwork Completion
- Front-end Maintenance
- Shelf merchandising
- Product tagging
- Barcode scanning
- Workstation cleaning
- Safety methods
- Quick Learner
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Stocking and Replenishing
- Motivated Team Player
- Dependable and reliable
- Critical Thinking
- Exceptional time management skills
- Decision-Making
- Organization and Categorization
- Inventory Management
- Merchandising and Display
- Stock management
- Retail Merchandising
- Inventory Tracking
- Inventory Replenishment
- Safety Procedures
- Inventory counting
- Product Signage and Labeling
- Product identification
- Inventory Recordkeeping
- Goal Setting and Prioritization
- Order Fulfillment
- Work Area Maintenance
Timeline
Customer Service/Stocker
Walmart
08.2024 - Current
Team Member/Host Greeter
Buffalo Wild Wings
01.2024 - 08.2024
High School Diploma - General Studies
Topeka West High School