Latonya Perry
Pine Bluff,AR
Overview
24
24
years of professional experience
Work History
Customer Service/Stocker
Walmart
Pine Bluff, AR
03.2015 - 05.2023
- Packaged items with appropriate materials to prevent damage during shipping.
- Operated forklift and pallet jack to transport heavy loads.
- Monitored expiration dates of perishable items to ensure freshness.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Compared merchandise invoices to items actually received.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Tracked outgoing orders to provide shipping status to customers.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Issued supplies, materials and products to team members based on information from requisitions.
- Read orders to verify attributes and quantities of merchandise.
- Packed boxes for shipment using appropriate packing materials.
- Placed products on conveyors for final wrapping and shipment.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Updated product labels to reflect accurate pricing.
- Removed outdated products from shelves in accordance with company policy.
- Received and processed incoming shipments of merchandise.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Maintained schedule of class assignments to meet deadlines.
- Modified existing software systems to enhance performance and add new features.
Customer Service Cashier
KFC Restaurant
Pine Bluff, AR
01.2007 - 01.2015
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Complied with all health and safety regulations while performing job duties.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Checked personal identifications during alcohol and tobacco sales.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
Customer Service Manager
Walmart
Pine Bluff, AR
08.1999 - 07.2007
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Organized client contracts, records and reports to strengthen traceability.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Created and managed budgets for travel, training and teambuilding activities.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Reviewed completed work to verify consistency, quality and conformance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted training and offered staff development opportunities to decrease process lags.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
High School Diploma -
Dollarway High School
Pine Bluff, AR05-1994
Skills
- Price Checking
- Display Assembly
- Order Receiving
- Stock Rotation
- Equipment Operation
- Security Monitoring
- Planogram Execution
- Loss Prevention
- Front-End Maintenance
- Truck Unloading
- Equipment Cleaning
- Forklift Operation
- Paperwork Completion
- Proficient With Planograms and Schematics
Timeline
Customer Service/Stocker
Walmart
03.2015 - 05.2023
Customer Service Cashier
KFC Restaurant
01.2007 - 01.2015
Customer Service Manager
Walmart
08.1999 - 07.2007
High School Diploma -
Dollarway High School