Destiny Mickens
Gardena,CA
Summary
Energetic supervisor enthusiastic about helping students create a bright future based on personal strengths, academic ability and career goals. Hardworking and resilient professional with deep understanding of company needs and market trends. Bringing 4 years in mental health. Proficient job coach trainer and supervisor driven to help individuals break free from unhelpful and destructive patterns to transform lives through education and employment opportunities. Experienced Career Counselor successful in improving career planning and job placement success. Decisive leadership and strategic planner with passion for helping adults with intellectual disability's . Experienced Counselor versed in local markets, job search strategies and available educational opportunities. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Supporting Hands LLC
04.2022 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Recorded status and duties completed in logbooks for management.
Direct Support Professional
Turning Point LLC
06.2024 - 09.2024
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Recorded status and duties completed in logbooks for management.
Job Coach Trainer
Oliver Branch Outreach
04.2019 - 06.2024
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Mentored junior staff on compliance, procedural and performance strategies.
- Assisted clients in building successful job search strategies.
- Worked with job seekers to determine job targets based on skills and personality.
- Helped determine possible vocations and build application documents.
- Wrote training manuals for new employees and job coach /direct support professional positions according to strict company guidelines and company protocols.
- Used microsoft to design training for clients and employees and increase company retention and productivity rates 50%
- Trained and mentored multiple new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for dealing with work experience clients behavior and job seeking training courses.
- Led workshops for job seekers to provide information on job searching, application completion and resume building.
Front Desk Receptionist Volunteer
St. Francis Medical Center
02.2015 - 07.2017
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments for staff teams.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Operated multi-line telephone system to independently handle over hundreds of calls each day.
Education
High School Diploma -
Centennial High School
Compton, CA06.2017
Skills
- Group and individual instruction
- Performance assessments
- Skill Development
- Interview training
- Community Networking
- Job search training
- Data organization
- Training program development
- Client Transportation
- Client Support
- Safety Monitoring
- Behavior redirection
- Goal Setting
- Health and safety requirements
- Patient Care
- First aid and safety
- Disability Awareness
- Client documentation
- Appointment Scheduling
- Behavioral Management
- Transportation
- Direct Patient Care
Timeline
Direct Support Professional
Turning Point LLC
06.2024 - 09.2024
Direct Support Professional
Supporting Hands LLC
04.2022 - Current
Job Coach Trainer
Oliver Branch Outreach
04.2019 - 06.2024
Front Desk Receptionist Volunteer
St. Francis Medical Center
02.2015 - 07.2017
High School Diploma -
Centennial High School
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