DESTINY MILLER
Gettysburg,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Store Team Member
Sheetz
Gettysburg, PA
08.2022 - Current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions
- Invited guests to join loyalty programs and special promotions to stay connected.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Walked around facility frequently to check activities.
- Coordinated with day management regarding on-going issues.
SERVICE DESK ASSOCIATE
Weis Markets
04.2022 - 08.2022
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Managed customer complaints and rectified issues to complete satisfaction
- Arranged special accommodations for guests to enhance visitor experiences
- Invited guests to join loyalty programs and special promotions to stay connected
- Managed bill payments and Western Union services.
GUEST ADVOCATE, Target
08.2021 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and provided back up for customer service managers.
MATERIAL PROCESSOR
Assurant Solutions
09.2018 - 03.2020
- Help to drive the results in picking, packing, shipping, and stocking
- Achieved target goals and daily tasks in different departments of the warehouse
- Provide continuous support by sorting and moving mobile devices for job creation
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
HOUSEKEEPING, York Hospital
06.2017 - 09.2018
- Swept and damp-mopped private stairways and hallways
- Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures
- Dusted ceiling air conditioning diffusers and ventilation systems
- Cleaned and returned vacant rooms to occupant-ready status
- Stocked toilet tissue and paper towels, as well as other restroom supplies
- Kept utility sink rooms in clean, neat, and orderly condition
- Supplied guests with extra towels or linen when requested
Dishwashing
West York VFW
01.2015 - 01.2017
- Scrape and sort dishes before loading them into a dishwashing machine for cleaning
- Unload dishwashing machine after a wash to put away utensils and dishes at proper storage units
- Sweep and scrub kitchen floors to ensure a clean and tidy work area
- Bag kitchen trash and discard in a dumpster at intervals
- Maintain adequate levels of detergents and other cleaning supplies
- Assist in the preparation and serving of food as may be required
- Stock supplies such as food items and utensils in kitchen and storage areas
- Set up banquet tables and dining areas according to set standards
- Maintain dishwashing machine and report any mechanical faults to supervisor
- Stock and arrange kitchen utensils and dishes in an orderly manner
- Handle glassware and other fragile tableware to prevent breakage
- Maintain a customer-focused attitude while performing job duties.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Harrisburg Community College
05.2024
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West York Area High School
2018
Skills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Active Listening
- Team building
- Responsible
- Adaptability
- Multitasking abilities
- Microsoft Office
Timeline
Store Team Member
Sheetz
08.2022 - Current
SERVICE DESK ASSOCIATE
Weis Markets
04.2022 - 08.2022
GUEST ADVOCATE, Target
08.2021 - 04.2022
MATERIAL PROCESSOR
Assurant Solutions
09.2018 - 03.2020
HOUSEKEEPING, York Hospital
06.2017 - 09.2018
Dishwashing
West York VFW
01.2015 - 01.2017
Associate of Applied Science - Diagnostic Medical Sonography
Harrisburg Community College
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West York Area High School