DESTINY MIRABAL
Bridgeport,CT
Summary
Proven leader and effective communicator, adept at problem-solving and multitasking, significantly enhanced customer satisfaction and team success at Dan Perkins Subaru. Excelled in goal-oriented environments, leveraging call center experience and teamwork to exceed performance metrics and drive business growth. Skillfully managed inventory and staff at Champs Sporting Goods, achieving notable reductions in shrinkage. Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Dan Perkins Subaru
08.2023 - Current
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted follow-ups.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Provided exceptional service with knowledge of products and services.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Identified and executed appropriate strategies for business success.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Made average of 500-1000 outbound and inbound calls per day.
Store Manager
Champs Sporting Goods
01.2020 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training 10-50 employees and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
OSCEOLA HIGHSCHOOL
KISSIMMEE03.2014
Skills
- Goal-oriented mindset
- Call center experience
- Teamwork and Collaboration
- Appointment Setting
- Follow-Up Procedures
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Team Leadership
- Effective Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Dan Perkins Subaru
08.2023 - Current
Store Manager
Champs Sporting Goods
01.2020 - 08.2023
High School Diploma -
OSCEOLA HIGHSCHOOL
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