Destiny Mitre
Miami
Summary
Dedicated Manager with a strong track record in enhancing customer satisfaction through effective conflict resolution. Expertise in training and mentoring new staff, ensuring adherence to high service standards, and managing inventory to support operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Aldi Foods
Miami
02.2016 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on store procedures and customer service standards.
- Managed inventory levels through effective stock control and replenishment processes.
- Assisted in scheduling staff shifts to maintain optimal store coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coordinated product displays to enhance customer engagement and shopping experience.
- Collaborated with management to maintain a clean, organized, and safe shopping environment.
Supervisor
Wingstop Restaurant
01.2015 - 02.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached team members to strengthen skills and address performance gaps.
- Resolved customer complaints and adjusted policies to address changing needs, enhancing customer satisfaction.
- Ensured compliance with company policies and communication goals, supporting operational consistency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Hostess
BlackPoint Marina
08.2014 - 12.2015
- Assigned patrons to tables based on their specific needs and restaurant seating plan.
- Fostered positive guest relations by coordinating information flow and ensuring timely seating.
- Managed reservations and to-go orders by phone, providing accurate wait time information and addressing customer inquiries.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FL08-2014
Skills
- Time Management
- Stocking and Replenishing
- Pallet Jack Operation
- Client Service
- Inventory management
- Staff training
- Conflict resolution
Timeline
Assistant Store Manager
Aldi Foods
02.2016 - Current
Supervisor
Wingstop Restaurant
01.2015 - 02.2016
Hostess
BlackPoint Marina
08.2014 - 12.2015
High School Diploma -
Miami Southridge Senior High School