Destiny Altman
Mobile
Summary
Detail-oriented Benefits Specialist with expertise in benefits reconciliation, payroll administration, and compliance auditing. Proven ability to enhance processes and maintain accuracy, ensuring seamless operations and adherence to regulations.
Overview
3
3
years of professional experience
Work History
Benefits Specialist
ELM
Mobile
02.2026 - Current
- Performed benefits reconciliation to ensure accurate employee deductions, carrier invoices, and payroll records
- Reviewed and audited employee benefit enrollments, terminations, and coverage changes for accuracy
- Reconciled discrepancies between payroll systems, HR records, and insurance carrier billing statements
- Resolved billing errors, overpayments, underpayments, and eligibility discrepancies to ensure accurate employee benefits
- Coordinated with HR, payroll, finance, and insurance carriers to address and rectify benefits-related issues
- Processed adjustments related to medical, dental, vision, life insurance, and benefits
- Ensured compliance with company policies and applicable federal and state regulations
- Monitored benefits data integrity across HRIS and payroll systems
- Analyzed payroll deductions to verify correct employee and employer contributions
- Supported open enrollment and benefits administration processes
- Maintained confidentiality of sensitive employee and financial information
- Improved reconciliation processes to increase accuracy and efficiency
Benefits Customer Service Representative
ELM
Mobile
11.2025 - 02.2026
- Provided professional customer service support regarding employee benefits, enrollment, eligibility, and claims
- Assisted employees and clients with questions related to medical, dental, vision and insurance plans
- Explained benefits policies, coverage options, payroll deductions, and enrollment procedures clearly and accurately
- Processed benefits enrollments, status changes, terminations, and dependent updates in HR systems
- Resolved customer concerns, discrepancies, and benefits-related issues in a timely manner
- Coordinated with HR, payroll, insurance carriers, and third-party administrators to resolve benefits inquiries efficiently
- Assisted employees during open enrollment periods and communicated plan updates and deadlines
- Responded to high-volume phone calls, emails, and customer inquiries, maintaining professionalism and ensuring timely resolutions
- Educated employees on available benefits programs and company policies, enhancing their understanding and maximizing enrollment
- Ensured compliance with company policies and applicable benefits regulations
- Maintained detailed records of customer interactions and case resolutions
- Supported onboarding processes by explaining benefits packages to new hires
Payroll Coordinator
ELM
Mobile
07.2024 - 11.2025
- Coordinate and process employee payroll accurately and on schedule
- Reviewed timesheets, attendance records, and payroll reports to ensure accuracy and resolve discrepancies
- Ensure compliance with federal, state, and company payroll regulations
- Processed direct deposits, bonuses, commissions, and overtime pay accurately
- Collaborate with HR and accounting departments to update employee information
- Reconcile payroll accounts and resolve payroll discrepancies promptly
- Prepared payroll reports for management and audits to support financial review processes
- Assisted with payroll tax filings and year-end reporting, including W-2s, to ensure compliance and accuracy
- Respond to employee inquiries regarding pay, deductions, taxes, and benefits
- Support implementation and maintenance of payroll systems and procedures
- Maintain confidentiality of payroll and employee financial information
- Ensure accurate tracking of PTO, sick leave, and holiday pay
Payroll Clerk
ELM
Mobile
04.2023 - 07.2024
- Process payroll adjustments, garnishments, tax withholdings, and direct deposits
- Review employee timecards, attendance records, and payroll data for accuracy
- Maintain payroll records and employee information in payroll systems
- Ensure compliance with federal, state, and company payroll policies
- Reconcile payroll discrepancies and investigate errors
- Maintain confidentiality of employee payroll and financial information
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2023
Skills
- Employee benefits management
- Benefits reconciliation
- Payroll processing
- Regulatory compliance
- HRIS management
- Data analysis
Timeline
Benefits Specialist
ELM
02.2026 - Current
Benefits Customer Service Representative
ELM
11.2025 - 02.2026
Payroll Coordinator
ELM
07.2024 - 11.2025
Payroll Clerk
ELM
04.2023 - 07.2024
High School Diploma -
Penn Foster Career School