Destiny Newland
Georgetown,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Child Care- After School Provider
Paris Bourbon County YMCA
Paris, KY
12.2021 - Current
- Utilized strong interpersonal and communication abilities to effectively interact with customers.
- Applied expertise in troubleshooting complex issues and implementing effective solutions.
- Efficiently prioritized and organized tasks to achieve service goals.
- Displayed effective handling of complex phone interactions, prioritizing professional telephone etiquette.
- Ensured tasks were completed on schedule by effectively managing time.
- Supported colleagues in maintaining a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
Front Desk Assistant
Paris Bourbon County YMCA
Paris, KY
12.2021 - 06.2022
- Resolved customer complaints by providing timely assistance or referring to appropriate personnel.
- Maintained cleanliness and organization of front desk area during shift, ensuring a professional and welcoming environment.
- Ensured accuracy of guest identification and credit card details during the check-in procedure.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Accurately handled cash transactions, maintained balanced daily reports, and deposited funds into designated bank accounts.
- Greeted and conversed with guests at the front desk throughout the check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Courtesy Aide
Bourbon Heights
Paris, KY
07.2021 - 12.2021
- Offering compassionate care to individuals facing chronic illness or end-of-life issues.
- Answered patient calls promptly and responded to inquiries in a timely manner.
- Monitored and promptly communicated any changes in patient's condition to nursing staff.
- Provided support for meal services and assisting with feeding.
- Kept patient rooms stocked with necessary supplies.
Education
High School Diploma -
Paris High School
Paris, KY05-2022
Skills
- Critical Thinking
- Registration Processes
- Hospitality services
- Attention to Detail
- Collaboration
- Flexible and Adaptable
- Problem-Solving
- Organizational Skills
- Verbal Communication
- Active Listening
- Friendly, Positive Attitude
- Compassionate Care
- Basic Housekeeping
- Calm and level-headed under duress
- Confidentiality
- Payment Processing
- Customer Service
- Data Entry
References
References available upon request.
Timeline
Child Care- After School Provider
Paris Bourbon County YMCA
12.2021 - Current
Front Desk Assistant
Paris Bourbon County YMCA
12.2021 - 06.2022
Courtesy Aide
Bourbon Heights
07.2021 - 12.2021
High School Diploma -
Paris High School
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