Destiny Newland
Georgetown,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Child Care- After School Provider
Paris Bourbon County YMCA
Paris, KY
12.2021 - Current
- Utilized strong interpersonal and communication abilities to effectively interact with customers.
- Applied expertise in troubleshooting complex issues and implementing effective solutions.
- Efficiently prioritized and organized tasks to achieve service goals.
- Displayed effective handling of complex phone interactions, prioritizing professional telephone etiquette.
- Ensured tasks were completed on schedule by effectively managing time.
- Supported colleagues in maintaining a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.
Front Desk Assistant
Paris Bourbon County YMCA
Paris, KY
12.2021 - 06.2022
- Resolved customer complaints by providing timely assistance or referring to appropriate personnel.
- Maintained cleanliness and organization of front desk area during shift, ensuring a professional and welcoming environment.
- Ensured accuracy of guest identification and credit card details during the check-in procedure.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Accurately handled cash transactions, maintained balanced daily reports, and deposited funds into designated bank accounts.
- Greeted and conversed with guests at the front desk throughout the check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Courtesy Aide
Bourbon Heights
Paris, KY
07.2021 - 12.2021
- Offering compassionate care to individuals facing chronic illness or end-of-life issues.
- Answered patient calls promptly and responded to inquiries in a timely manner.
- Monitored and promptly communicated any changes in patient's condition to nursing staff.
- Provided support for meal services and assisting with feeding.
- Kept patient rooms stocked with necessary supplies.
Education
High School Diploma -
Paris High School
Paris, KY05-2022
Skills
- Critical Thinking
- Registration Processes
- Hospitality services
- Attention to Detail
- Collaboration
- Flexible and Adaptable
- Problem-Solving
- Organizational Skills
- Verbal Communication
- Active Listening
- Friendly, Positive Attitude
- Compassionate Care
- Basic Housekeeping
- Calm and level-headed under duress
- Confidentiality
- Payment Processing
- Customer Service
- Data Entry
References
References available upon request.
Timeline
Child Care- After School Provider
Paris Bourbon County YMCA
12.2021 - Current
Front Desk Assistant
Paris Bourbon County YMCA
12.2021 - 06.2022
Courtesy Aide
Bourbon Heights
07.2021 - 12.2021
High School Diploma -
Paris High School
Similar Profiles
Kristian MorganKristian Morgan
Youth Development Director at Paris-Bourbon County YMCAYouth Development Director at Paris-Bourbon County YMCA
Bethany SimpsonBethany Simpson
Public Address Announcer at Bourbon County SchoolsPublic Address Announcer at Bourbon County Schools
Corey BaumCorey Baum
High School Business Teacher at Bourbon County High SchoolHigh School Business Teacher at Bourbon County High School