Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Destiny Newland

Georgetown,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Child Care- After School Provider

Paris Bourbon County YMCA
Paris, KY
12.2021 - Current
  • Utilized strong interpersonal and communication abilities to effectively interact with customers.
  • Applied expertise in troubleshooting complex issues and implementing effective solutions.
  • Efficiently prioritized and organized tasks to achieve service goals.
  • Displayed effective handling of complex phone interactions, prioritizing professional telephone etiquette.
  • Ensured tasks were completed on schedule by effectively managing time.
  • Supported colleagues in maintaining a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Resolved customer problems with knowledgeable and friendly service, promoting high customer satisfaction.

Front Desk Assistant

Paris Bourbon County YMCA
Paris, KY
12.2021 - 06.2022
  • Resolved customer complaints by providing timely assistance or referring to appropriate personnel.
  • Maintained cleanliness and organization of front desk area during shift, ensuring a professional and welcoming environment.
  • Ensured accuracy of guest identification and credit card details during the check-in procedure.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Accurately handled cash transactions, maintained balanced daily reports, and deposited funds into designated bank accounts.
  • Greeted and conversed with guests at the front desk throughout the check-in process.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Courtesy Aide

Bourbon Heights
Paris, KY
07.2021 - 12.2021
  • Offering compassionate care to individuals facing chronic illness or end-of-life issues.
  • Answered patient calls promptly and responded to inquiries in a timely manner.
  • Monitored and promptly communicated any changes in patient's condition to nursing staff.
  • Provided support for meal services and assisting with feeding.
  • Kept patient rooms stocked with necessary supplies.

Education

High School Diploma -

Paris High School
Paris, KY
05-2022

Skills

  • Critical Thinking
  • Registration Processes
  • Hospitality services
  • Attention to Detail
  • Collaboration
  • Flexible and Adaptable
  • Problem-Solving
  • Organizational Skills
  • Verbal Communication
  • Active Listening
  • Friendly, Positive Attitude
  • Compassionate Care
  • Basic Housekeeping
  • Calm and level-headed under duress
  • Confidentiality
  • Payment Processing
  • Customer Service
  • Data Entry

References

References available upon request.

Timeline

Child Care- After School Provider

Paris Bourbon County YMCA
12.2021 - Current

Front Desk Assistant

Paris Bourbon County YMCA
12.2021 - 06.2022

Courtesy Aide

Bourbon Heights
07.2021 - 12.2021

High School Diploma -

Paris High School

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Destiny Newland