Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Destiny Norman

Medical Assistant
Shreveport,LA
Destiny Norman

Summary

Driven and dependable, I leveraged customer service and software mastery at General Dynamics to enhance call efficiency, significantly reducing hold times. My experience at Belk Outlet and Academic Medicine Clinic honed my relationship-building and listening skills, contributing to a goal-oriented approach that consistently exceeds employer expectations.

Overview

8
years of professional experience
1
Certification

Work History

Southern University Shreveport

Office Administrative Assistant
08.2017 - 08.2019

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.

General Dynamics

Call Center Representative
01.2021 - 03.2023

Job overview

  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Belk Outlet

Sales Associate
04.2023 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Academic Medicine Clinic

Medical Assistant Intern
10.2024 - 11.2024

Job overview

  • Collected histories, vitals, and current complaints via patient interviews.

Louisiana Pain Physicians

Medical Assistant
03.2025 - Current

Job overview

  • Obtained client medical history, medication information, symptoms, schedule appointments, and allergies.
  • Assisted physicians with minor procedures, including preparing operating room, and sterilizing instruments.
  • Prep patients for lumber injections, prepare injection trays, and operate C-Arm.

Education

Ayers Career College

Diploma in Medical Assisting from Medical Assisting
11.2024

University Overview

Green Oaks Performing Arts Academy

High School Diploma
05.2016

University Overview

Skills

  • Customer Service
  • Listening Skills
  • Goal-Oriented
  • Relationship Building
  • Honest and Dependable
  • Patient scheduling
  • EMR / EHR
  • Procedure assistance
  • CPR
  • Sterilization techniques
  • Inventory and supply management

Certification

  • CMA - Certified Medical Assistant
  • BLS - CPR

Timeline

Medical Assistant
Louisiana Pain Physicians
03.2025 - Current
Medical Assistant Intern
Academic Medicine Clinic
10.2024 - 11.2024
Sales Associate
Belk Outlet
04.2023 - Current
Call Center Representative
General Dynamics
01.2021 - 03.2023
Office Administrative Assistant
Southern University Shreveport
08.2017 - 08.2019
Green Oaks Performing Arts Academy
High School Diploma
Ayers Career College
Diploma in Medical Assisting from Medical Assisting
Destiny NormanMedical Assistant
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