Driven and dependable, I leveraged customer service and software mastery at General Dynamics to enhance call efficiency, significantly reducing hold times. My experience at Belk Outlet and Academic Medicine Clinic honed my relationship-building and listening skills, contributing to a goal-oriented approach that consistently exceeds employer expectations.
Hi, I’m
Destiny Norman
Medical Assistant
Shreveport,LA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Southern University Shreveport
Office Administrative Assistant
08.2017 - 08.2019
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
General Dynamics
Call Center Representative
01.2021 - 03.2023
Job overview
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Belk Outlet
Sales Associate
04.2023 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Academic Medicine Clinic
Medical Assistant Intern
10.2024 - 11.2024
Job overview
- Collected histories, vitals, and current complaints via patient interviews.
Louisiana Pain Physicians
Medical Assistant
03.2025 - Current
Job overview
- Obtained client medical history, medication information, symptoms, schedule appointments, and allergies.
- Assisted physicians with minor procedures, including preparing operating room, and sterilizing instruments.
- Prep patients for lumber injections, prepare injection trays, and operate C-Arm.
Education
Ayers Career College
Diploma in Medical Assisting from Medical Assisting
11.2024
University Overview
Green Oaks Performing Arts Academy
High School Diploma
05.2016
University Overview
Skills
- Customer Service
- Listening Skills
- Goal-Oriented
- Relationship Building
- Honest and Dependable
- Patient scheduling
- EMR / EHR
- Procedure assistance
- CPR
- Sterilization techniques
- Inventory and supply management
Certification
- CMA - Certified Medical Assistant
- BLS - CPR
Timeline
Medical Assistant
Louisiana Pain Physicians
03.2025 - Current
Medical Assistant Intern
Academic Medicine Clinic
10.2024 - 11.2024
Sales Associate
Belk Outlet
04.2023 - Current
Call Center Representative
General Dynamics
01.2021 - 03.2023
Office Administrative Assistant
Southern University Shreveport
08.2017 - 08.2019
Green Oaks Performing Arts Academy
High School Diploma
Ayers Career College
Diploma in Medical Assisting from Medical Assisting
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