Open To Work
Kathleen Reese
Office Manager
Madras,OR
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Overview
13
13
years of professional experience
Work History
Office Administrative Assistant
Smith Rock Auto Body & Rv Repair
02.2025 - Current
- Managed scheduling and calendar coordination for executives, optimizing time management and productivity.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Developed and maintained filing systems, ensuring easy access to documents and data integrity.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Collaborated with management to develop promotional displays and drive sales initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings across multiple departments.
- Maintained accurate filing systems, improving document retrieval efficiency by 30%.
- Assisted in the preparation of reports and presentations for executive team meetings.
- Developed and implemented office procedures to streamline administrative tasks.
- Collaborated with cross-functional teams to enhance communication and workflow efficiency.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
- Streamlined communication for management by reviewing correspondence, arranging conference calls, and preparing meeting materials.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Collect patient and client documents and information upon referral.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
Special Education Paraprofessional
Culver Elementary
10.2012 - Current
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
- Played essential role in delivering individualized services and supporting instruction.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
- Implemented lessons initiated by teacher or related services personnel.
- Delivered individual services and instruction support to students and coworkers.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Administered tests to class and graded papers.
Outside Sales Manager
Baxter Auto Parts Inc.
05.2024 - 02.2025
- Developed and executed strategic sales plans to enhance market share and customer engagement.
- Built and maintained relationships with key clients, ensuring high levels of satisfaction and retention.
- Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
- Led a team of sales representatives, providing coaching and mentorship to improve performance.
- Collaborated with marketing teams to align promotional strategies with sales objectives.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Updated client accounts based on changing markets.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Increased sales revenue by implementing effective market strategies and building strong relationships with clients.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
- Visited clients to sell [Product].
- Participated in industry events and tradeshows, expanding brand visibility and generating valuable leads for future business opportunities.
Education
AAOT - Education
Central Oregon Community College
Bend, ORDiploma - General Studies
Castle Rock High School
Castle Rock, WA06.1999
Skills
- Lesson Plan Implementation
- Teaching and Instruction
- Skills Strategies
- Classroom Organization
- Instructional Support
- Positive Reinforcement Methods
- Teacher Assistance
- Social and Group Settings
- Verbal and Written Communication
- Active Participation
- District Standards
- Interactive Media
- Interdisciplinary Collaboration
- Reading Instruction
- Small Group Support
- Smart Board Technology
- Self-Contained Classrooms
- Student Supervision
- Ability to Adapt
- Dynamic Personality
- Excel Spreadsheets
- Team Bonding
- Sorting and Labeling
- Time Management
- Front Office Management
- Strong Interpersonal Skills
- Prioritizing Work
- Strong Problem Solver
- Microsoft Office
- Self Starter
- Dedicated Team Player
- Data Entry and 10-Key
- Calendar management
- Cross-department communication
- Document management
- Customer service excellence
- Complaint resolution
- Administrative support
- Filing system organization
- Client relationship management
- Scheduling coordination
- Data entry accuracy
- Meeting logistics coordination
- Confidentiality maintenance
- Inventory monitoring
- Team collaboration facilitation
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Database entry
- File organization
- Document scanning
- Confidentiality handling
- Telephone reception
- File management
- Word processing
- Customer engagement
- Office supply management
- Reception management
- Event planning
- Proofreading
- Supply inventory
- Travel coordination
- Hospitality and accommodation
- Email management
- Vendor engagement
- Customer service
- Microsoft Word
- Computer proficiency
- Office administration
- Filing
- Dedicated team player
- Client relations
- Document control
- Office management
- Clerical support
- Microsoft outlook
- Strong problem solver
- Customer and client relations
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrative Assistant
Smith Rock Auto Body & Rv Repair
02.2025 - Current
Outside Sales Manager
Baxter Auto Parts Inc.
05.2024 - 02.2025
Special Education Paraprofessional
Culver Elementary
10.2012 - Current
Diploma - General Studies
Castle Rock High School
AAOT - Education
Central Oregon Community College