Destiny Norris

Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items.
• Maintained high standards of customer service.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Increased revenue with creative marketing initiatives and promotional events.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.