DESTINY OWENS

• Supervised team members to streamline store operations.
• Trained new employees in customer service best practices.
• Resolved customer complaints to enhance overall service quality.
• Conducted regular team meetings to align on goals and performance metrics.
• Delegated daily tasks to optimize group productivity.
• Ensured compliance with safety and sanitation standards throughout the store.

Achieved turnaround in OPD business, raising presub from 86 to 94.
Guided store team through effective leadership and operational enhancements.
Executed strategies that resulted in measurable improvements in business outcomes.

• Trained new staff on safety protocols and operational best practices to ensure compliance and efficiency.
• Assisted in inventory management and stock replenishment to maintain optimal stock levels and support sales.