Microsoft Word
Destiny Page
Finksburg,MD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Pharmacy Technician
Johns Hopkins Hospital
Baltimore, Maryland
10.2022 - Current
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Operations Manager
Walgreens
Baltimore, Maryland
04.2020 - 10.2022
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised team of 9 pharmacy technicians.
- Offered patients and patrons information on various immunizations.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training
Customer Service Associate
KFC
Randallstown, MD
08.2018 - 02.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided ongoing guest service.
Education
Associate of Applied Science - Nursing
Carroll Community College
Westminster, MD 08.2021 - Current
High School Diploma -
Western School of Technology And Environmental Sci
Catonsville, MD 08.2017 - 07.2021
Skills
Workflow Optimization
Prescription Filling
Drug Inventory Management
Insurance Billing
Patient education and counseling
Medicare and Medicaid process
Team Collaboration
Workflow Optimization
Software
Microsoft PowerPoint
Microsoft Excel
EPIC
EPIC Willow Ambulatory
Certification
PTCB
Timeline
Pharmacy Technician
Johns Hopkins Hospital
10.2022 - Current
PTCB
09-2021
Associate of Applied Science - Nursing
Carroll Community College
08.2021 - Current
Maryland Tech. License
12-2020
Pharmacy Operations Manager
Walgreens
04.2020 - 10.2022
Customer Service Associate
KFC
08.2018 - 02.2019
High School Diploma -
Western School of Technology And Environmental Sci
08.2017 - 07.2021