Microsoft Word
Destiny Page
Finksburg,MD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Pharmacy Technician
Johns Hopkins Hospital
Baltimore, Maryland
10.2022 - Current
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Operations Manager
Walgreens
Baltimore, Maryland
04.2020 - 10.2022
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised team of 9 pharmacy technicians.
- Offered patients and patrons information on various immunizations.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training
Customer Service Associate
KFC
Randallstown, MD
08.2018 - 02.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided ongoing guest service.
Education
Associate of Applied Science - Nursing
Carroll Community College
Westminster, MD 08.2021 - Current
High School Diploma -
Western School of Technology And Environmental Sci
Catonsville, MD 08.2017 - 07.2021
Skills
Workflow Optimization
undefinedSoftware
Microsoft PowerPoint
Microsoft Excel
EPIC
EPIC Willow Ambulatory
Certification
PTCB
Timeline
Pharmacy Technician
Johns Hopkins Hospital
10.2022 - Current
PTCB
09-2021
Associate of Applied Science - Nursing
Carroll Community College
08.2021 - Current
Maryland Tech. License
12-2020
Pharmacy Operations Manager
Walgreens
04.2020 - 10.2022
Customer Service Associate
KFC
08.2018 - 02.2019
High School Diploma -
Western School of Technology And Environmental Sci
08.2017 - 07.2021
Similar Profiles
KAFILAT Akeeb-AbuKAFILAT Akeeb-Abu
Patient Care Technician- PRN at Johns Hopkins HospitalPatient Care Technician- PRN at Johns Hopkins Hospital
Elizabeth GrahamElizabeth Graham
Registered Nurse 3 at Johns Hopkins HospitalRegistered Nurse 3 at Johns Hopkins Hospital
Ina TuazonIna Tuazon
Registered Nurse at Johns Hopkins HospitalRegistered Nurse at Johns Hopkins Hospital