KLEIVIS BICAKU
Philadelphia,Pa
Summary
Patient oriented Pharmacy Technician with plenty of experience preparing, filling and labeling medications. Highly efficient at processing prescriptions and managing pharmacy inventory. Well versed in interacting with patients to answer questions and provide status updates on prescription fills as well as being very team-oriented in order to complete tasks in a timely manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Penn Presbyterian Medical Center
07.2025 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed medication dispensing processes, ensuring compliance with regulatory standards and safety protocols.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume pharmacy environment.
Pharmacy Technician
CVS Pharmacy
05.2025 - Current
- Dispensed medications accurately while adhering to pharmacy regulations and guidelines.
- Managed inventory levels, ensuring medication availability and minimizing waste.
- Assisted pharmacists in patient consultations, providing essential medication information.
- Analyzed prescription patterns to optimize stock management and reduce shortages.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
RITE AID PHARMACY
06.2019 - 05.2025
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered information about over-the-counter products.
- Established and updated patient profiles, medications and insurance details.
- Verified prescriptions and drug labels, documents and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients identities at pickup to prevent sale of wrong medications.
- Worked with peers/ other technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
Education
Some College (No Degree) - Biology
Temple University
Philadelphia, PAEngineering
Swenson Arts And Technolgy High School
Philadelphia06.2019
Skills
- Troubleshooting Malfunctioning Equipment
- Stocking Shelves
- Preparing Bulk Medications
- Ordering and Stocking Medications
- Drug Inventory Control
- Proper Labeling Procedures
- Prescription Pricing
- Customer Service
- Medication Documentation
- Prescription Refill Fulfillment
- Cash Register Operations
- Medication Storage and Labeling
- Inventory Management
- Verbal and Written Communication
- Answering and Routing Calls
- Prescription Filling and Labeling
- Data Entry
- Prescription Order Verification
- Insurance Verification
- Insurance Billing
- Resolving Customer Issues
- Workflow Optimization
- Labeling Prescriptions
- Problem-Solving Skills
- Team collaboration
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- HIPAA
Certification
- CPhT - Certified Pharmacy Technician
LANGUAGES
Albanian: Professional
Timeline
Pharmacy Technician
Penn Presbyterian Medical Center
07.2025 - Current
Pharmacy Technician
CVS Pharmacy
05.2025 - Current
Pharmacy Technician
RITE AID PHARMACY
06.2019 - 05.2025
Some College (No Degree) - Biology
Temple University
Engineering
Swenson Arts And Technolgy High School
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