Destiny Patlan

• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Trained and developed warehouse staff on safety measures.
• Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Supervisor: Jesus Ramirez | Telephone: (832).614.4150

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Balanced safe, prepared tills, and prepared register bags for next sales date.

Supervisor: Bishop Gutierrez | Telephone: (956).472.0907

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Owner: Juan San Miguel | Telephone: (956).310.2026

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Owner/ Manager: David Arellano | Telephone: (956).535.1121