Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Pena

Lake Jackson

Summary

Recently graduated medical assistant seeking opportunities to grow and expand skill set. Prepared for a medical assistant and patient care role. Demonstrated ability to assist in medical procedures and effectively manage patient interactions. Strong emphasis on collaborating with the team and achieving high-quality patient outcomes. Known for reliability and adaptability in changing clinical environments. Expertise in medical terminology and patient care techniques.

Overview

Work History

Technical Support Representative

KellyConnect/Apple
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
  • Responding to customer inquiries and providing product information and support related to apple devices, software, and services
  • Troubleshooting technical issues and providing step-by-step guidance to resolve problems efficiently
  • Documenting customer interactions and maintaining accurate records of inquiries, comments, and actions taken
  • Collaborating with other team members and departments to resolve complex issues

Insurance Verification Specialist

AmerisourceBergen
  • Assisting employees with the enrollment process for savings and insurance schemes
  • Answering any questions employees have about their benefits
  • Communicating with insurance and savings providers to resolve issues
  • Conducting presentations that educate employees about their benefits
  • Informing employees about any changes to the benefits structure

Pharmacy Technician

CVS Health
  • Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
  • Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
  • Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
  • Verifying the accuracy of patient information

Pharmacy Technician

Walgreens
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Pharmacy Technician

Walgreens
  • Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
  • Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
  • Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
  • Verifying the accuracy of patient information
  • Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations

Education

No Degree - Medical Assistant

Brazosport College
Lake Jackson, TX
12-2024

High School Diploma -

Brazoswood High School
Lake Jackson,TX
01-2009

Skills

  • Technical support
  • Remote support
  • Confidentiality and HIPAA
  • Prescription filling
  • Insurance verification
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • CPR
  • Adaptable
  • Vital signs
  • Immunization administration

Timeline

Technical Support Representative

KellyConnect/Apple

Insurance Verification Specialist

AmerisourceBergen

Pharmacy Technician

CVS Health

Pharmacy Technician

Walgreens

Pharmacy Technician

Walgreens

No Degree - Medical Assistant

Brazosport College

High School Diploma -

Brazoswood High School

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Destiny Pena