Destiny Perez
Rosenberg,TX
Summary
Organized, Motivated, and Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
6
6
years of professional experience
Work History
Associate
Specs
Spring, TX
02.2023 - 06.2024
- Collaborated with other departments to ensure successful product launches.
- Trained new associates on store operations, policies, and procedures.
- Developed and maintained relationships with clients and vendors.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
Cashier Trainer
Costco
Sugar Land, Texas
11.2021 - 02.2023
- Provided technical support when necessary regarding the use of software applications related to store operations.
- Educated cashiers about the proper procedures involved in managing money and conducting credit card transactions.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Service Representative
Walmart
Rosenberg, Texas
12.2018 - 12.2020
- Ensured timely resolution of customer complaints while maintaining a high level of service excellence.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
B.F. Terry Highschool
Rosenberg, TX05-2019
Some College (No Degree) - Medical Billing And Coding
The College of Health Care Professions
Houston, TXSome College (No Degree) - Phlebotomy
Phlebotomy USA
Houston, TXSkills
- Project Coordination
- Administrative Support
- Calendar Management
- Document Control
- Service-oriented mindset
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- High-energy attitude
- Payment Processing
- Microsoft Outlook
- Dispute Resolution
- Customer Service
Languages
English
Professional
Spanish
Professional
Timeline
Associate
Specs
02.2023 - 06.2024
Cashier Trainer
Costco
11.2021 - 02.2023
Customer Service Representative
Walmart
12.2018 - 12.2020
High School Diploma -
B.F. Terry Highschool
Some College (No Degree) - Medical Billing And Coding
The College of Health Care Professions
Some College (No Degree) - Phlebotomy
Phlebotomy USA