Destiny Person
Detroit,MI
Summary
Well-qualified consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Teleperformance
09.2015 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Property Manager
National Storage
08.2016 - 09.2019
- Handled tenant (of multiple locations) complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Leasing Consultant
Willow Creek Apartments
01.2020 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Associate of Arts - Psychology
Wayne County Community College District
Detroit, MI06.2023
High School Diploma -
Old Redford Academy - High School
Detroit, MI06.2015
Skills
- Property Tours and Inspections
- Property Maintenance
- Business Processes and Procedures
- Complaint Resolution
- Account Management
- Customer Retention
- Database Management
- Compliance Monitoring
Timeline
Leasing Consultant
Willow Creek Apartments
01.2020 - Current
Property Manager
National Storage
08.2016 - 09.2019
Customer Service Specialist
Teleperformance
09.2015 - 02.2017
Associate of Arts - Psychology
Wayne County Community College District
High School Diploma -
Old Redford Academy - High School