DEVIN DANIELS
Durham,NC
Summary
Results-driven Leasing Consultant with a track record of high productivity and efficient task completion. Specializes in customer service, negotiation, and market analysis to optimize leasing outcomes. Demonstrates excellent communication, problem-solving, and adaptability skills to meet diverse client needs and achieve management goals.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Tailored Management
Columbus, OH
10.2021 - 02.2022
- Handled inbound customer service calls resolving complex issues remotely; assisted customers with insurance and financial products, data entry; researched policy provisions, claim status and processes using multiple electronic systems using strong, verbal, interpersonal customer service skills in a fast-paced environment.
Customer Service Specialist
Onin Staffing (Circle Graphic)
Raleigh, NC
10.2020 - 05.2021
- Provide remote customer service with national team; use multiple systems for tasks that span from order data entry through logistic and retention for custom orders; resolve customer issues in a fast-paced environment.
Assistant Community Manager
Carlisle Properties/Huntington Apartments
Morrisville, NC
02.2020 - 07.2020
- Assisted property manager with daily operations of multi-family property; recording financial transactions and receipt of payments; posting all funds collected and making daily deposits; data entry; provided tours; prepared management reports for current market and occupancy; provided customer service to residents, prospective residents and vendors via phone or in-person; handled all transfers and renewals; managed general leasing and renewal activities and oversees rent and past due collection efforts; completed Move-Out procedures; review and reconcile the monthly reports.
Customer Service Specialist
Strawbridge Studios
Durham, NC
10.2019 - 12.2019
- Processed requests and handled inquiries for customers regarding the purchase and delivery of school pictures; reviewed specific orders via online chat or email; also shipped orders to customers.
Leasing Specialist
Milestone Properties/Regency Park Apartments
Raleigh, NC
02.2019 - 07.2019
- Met with prospective residents and provided tours; answered incoming telephone calls and handle appropriately; prepared leases including credit/background checks; collected and posted application fees, security deposits and rent payments; inspected and maintain models; performed external market outreach; coordinated renewals; inspected community grounds and assisted where needed.
Server
Two Guys Grille
Morrisville, NC
10.2018 - 02.2019
- Provided customer service/assistance to guests; transmitted and served bar/kitchen orders; processed payments.
Sales/Stock Associate
Talbot's
Raleigh, NC
06.2017 - 08.2017
- Provided quality customer service and assistance, prepared direct fulfillment, and sales orders
- Shipping and receiving of goods as well as maintaining inventory stock.
Administrative Assistant
The Support Center
Raleigh, NC
01.2012 - 05.2013
- Handled all incoming calls, guests, and deliveries
- Maintained supplies, prepared mailings and distributed daily mail
- Posted loan payments, mailed loan statements performed word processing and data entry as needed.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NCSkills
- Excellent Communication
- Organization
- Time Management
- Data Entry
- Adaptability
- Teamwork
- Attention to Detail
- Resident assistance
- Customer Relationship Building
- Sales Techniques
- Lease Renewals
- Creative Problem-Solving
- Organized Mindset
- Lease file audits
- CRM Software
- Community Engagement
- Event Planning
- Phone and Email Etiquette
- Property Tours
- Property Inspections
- Customer service expertise
Career Break
Any breaks are attributed to family caregiving
Timeline
Customer Service Specialist
Tailored Management
10.2021 - 02.2022
Customer Service Specialist
Onin Staffing (Circle Graphic)
10.2020 - 05.2021
Assistant Community Manager
Carlisle Properties/Huntington Apartments
02.2020 - 07.2020
Customer Service Specialist
Strawbridge Studios
10.2019 - 12.2019
Leasing Specialist
Milestone Properties/Regency Park Apartments
02.2019 - 07.2019
Server
Two Guys Grille
10.2018 - 02.2019
Sales/Stock Associate
Talbot's
06.2017 - 08.2017
Administrative Assistant
The Support Center
01.2012 - 05.2013
Associate of Arts -
Wake Technical Community College
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