Destiny Quesada
Orange,CA
Summary
Results-driven Shift Supervisor with expertise in operational oversight, staff training, and effective communication. Proven ability to enhance workflow efficiency and mentor teams, contributing to improved operational performance in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Shift Supervisor
BetterBuzz Coffee
Costa Mesa, California
10.2024 - Current
- Trained and mentored over 20 shift supervisors and baristas for successful NSO openings over the last year.
- Supervised daily operations to ensure efficient workflow during peak hours with proper deployment and usage of prep/ par sheets.
- Identified improvement areas and implemented changes to enhance operations with cross-training and coaching.
- Delivered on-the-job training for new staff, facilitating faster integration into store operations.
- Promoted a clean environment to meet Streitech standards consistently over the last 3 quarters.
Cafe Supervisor
Compass Group Management
San Jose, California
07.2022 - 06.2024
- Recommended menu items to customers based on preferences to boost sales.
- Informed customers about coffee blends and preparation methods to enhance their experience.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Maintained cleanliness of work areas to ensure compliance with hygiene and safety standards. or sanitize work areas, utensils, or equipment.
- Stock customer service stations with paper products or beverage preparation items.
- Receive and process customer payments.
Retail Sales Associate
TJX Companies
San Jose, California
06.2021 - 06.2022
- Guided customers in product selection with personalized recommendations, enhancing shopping experience.
- Welcomed customers and assisted in locating requested items, improving overall satisfaction and loyalty.
- Resolved customer inquiries and issues promptly, contributing to positive customer interactions.
- Maintained merchandise displays to enhance visual appeal and organization.
Education
Bachelor of Arts - Film & Media Studies
University of California, Irvine
Irvine, CA06-2026
Associate of Arts - Film And Video Production
West Valley College
Saratoga, CA05-2024
Skills
- Leadership
- Staff training
- Planning
- Organization
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Seal of Biliteracy
- Food Handlers
Timeline
Shift Supervisor
BetterBuzz Coffee
10.2024 - Current
Cafe Supervisor
Compass Group Management
07.2022 - 06.2024
Retail Sales Associate
TJX Companies
06.2021 - 06.2022
Bachelor of Arts - Film & Media Studies
University of California, Irvine
Associate of Arts - Film And Video Production
West Valley College