Destiny Quintero
San Diego,CA
Summary
Self-motivated individual with 6+ years of exceptional customer service. Equipped with an excellent track record of meeting and outperforming each customer's needs and expectations in a warm, sincere, and friendly manner. Receptive to any input and always willing to learn. Can maintain a positive attitude under stressful and difficult situations. With an extensive list of necessary skills and attributes that can be further developed by being receptive to feedback.
Overview
5
5
years of professional experience
Work History
Lead Food Service Worker
UCSD
La Jolla, CA
02.2025 - Current
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
- Enhanced team efficiency by training new staff members on proper food handling techniques and safety procedures.
- Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
- Served as a key liaison between front-of-house staff and back-of-house operations, facilitating seamless communication for optimal customer experiences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper
- Managed inventory levels and organized stock for efficient product availability
- Collaborated with team members to optimize workflows and improve store efficiency.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Service Manager
Chipotle Mexican Grill, National City
National City
12.2021 - Current
- Ensured compliance with employees by adjusting to company policies and regulations accordingly.
- Maintain professional demeanor by staying calm when addressing unsatisfied or angry customers to offer available solutions.
- Train and supervise staff to meet business goals.
- Establish performance goals for employees and provide feedback on methods to reach said goals.
- Reduce waste and pursue revenue objectives to abide by department sales and profit targets.
Sales Associate
Work World, Chula Vista
Chula Vista
10.2021 - 02.2022
- Provided personalized shopping experiences for frequent customers by remembering their preferences and tailor recommendations.
- Maintained up-to-date knowledge of payment policies and security standards.
- Provided welcoming impressions on existing and potential customers in-store and by telephone.
- Handled cash transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Professionally managed conflict resolution with dissatisfied customers improving retention rates.
Store Associate/ Pharmacy Clerk
Walgreens, Chula Vista
Chula Vista
12.2020 - 09.2021
- Facilitated in store operations by answering questions regarding prescribed medications, over-the-counter products, or any policies and assisted with certain administrative tasks.
- Handled inventory stock by counting items, check delivery quantities, and review expirations.
- Opened, shelved, and merchandised new products in a visually appealing and organized manner for maximum sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Southwestern College
Chula Vista05.2026
High School Diploma - undefined
East Bakersfield High School
Bakersfield05.2019
Skills
- Bilingual (English and Spanish)
- Developing management skills
- Time management
- Effective communication
- Conflict resolution
- Interpersonal skills
- Adaptability
- Initiative
- Organizational skill
- Sanitation procedures
- Waste reduction
- Strong work ethic
- Quick learner
- Multitasking
- Flexible schedule
- Reliability and punctuality
- Store maintenance
- Shipment receiving
- Order processing
- Plan-o-gram implementation
- Stockroom organization
- Friendly and helpful
- Reliable and responsible
Timeline
Lead Food Service Worker
UCSD
02.2025 - Current
Service Manager
Chipotle Mexican Grill, National City
12.2021 - Current
Sales Associate
Work World, Chula Vista
10.2021 - 02.2022
Store Associate/ Pharmacy Clerk
Walgreens, Chula Vista
12.2020 - 09.2021
High School Diploma - undefined
East Bakersfield High School
Southwestern College