Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Randolph

Medical Receptionist/LPN
Mountain View,MO

Summary

Detail-oriented LPN with solid experience in patient care and front desk operations. Known for strong telephone etiquette and appointment scheduling skills while ensuring compliance with healthcare regulations. Prepared to support seamless patient experiences and enhance clinic productivity.

Overview

4
4
years of professional experience

Work History

LPN Office Nurse

Mercy Family Medicine
Mountain View, MO
09.2024 - Current
  • Administered medications and treatments according to physician orders and established protocols.
  • Conducted patient assessments to gather vital health information and monitor conditions.
  • Collaborated with healthcare team to develop and implement patient care plans.
  • Educated patients on health management, medication adherence, and preventative care practices.
  • Manage upwards of 24 patients a day along with phone calls and messages.

Medical Receptionist

Mercy Family Medicine
Mountain View, MO
09.2024 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Processed insurance claims and payments, ensuring timely reimbursement for services rendered.
  • Coordinated the intake process for new patients, gathering necessary documentation efficiently.
  • Manage upwards of 100 patients a day.

Pharmacy Technician

Walgreens
Mountain View, MO
11.2021 - 02.2025
  • Processed prescriptions accurately and efficiently to ensure patient satisfaction.
  • Managed inventory levels, reducing wastage and improving stock availability.
  • Managed over 30 calls a day.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

LPN - Nursing

South Central Career Center
West Plains, MO
12-2019

Skills

  • Clinical judgment
  • Vital signs monitoring
  • HIPAA compliance
  • Immunization administration
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration

Timeline

LPN Office Nurse

Mercy Family Medicine
09.2024 - Current

Medical Receptionist

Mercy Family Medicine
09.2024 - Current

Pharmacy Technician

Walgreens
11.2021 - 02.2025

LPN - Nursing

South Central Career Center
Destiny RandolphMedical Receptionist/LPN