Destiny Redmond
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Juvenile Probation/Parole Specialist II
Department of Juvenile Justice
Douglasville, GA
10.2023 - Current
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Enforcing sanctions when necessary to hold juveniles accountable for their actions.
- Developing and implementing individualized case plans for juvenile offenders.
- Assisting youths in developing personal goals that will help them become productive citizens.
Customer Service Associate
Amazon
Kennesaw, GA
09.2022 - Current
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Provided excellent customer service in a fast-paced environment, responding to inquiries, and resolving customer issues quickly and efficiently
- Coordinated with other departments to verify customer order fulfillment
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
Juvenile Correctional Officer
Department of Juvenile Justice
Rome, GA
09.2020 - 04.2021
- Developed excellent communication skills to de-escalate potentially volatile situations
- Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences
- Provided counseling and guidance to juvenile offenders, demonstrating strong interpersonal skills
- Utilized sound judgment and decision-making skills when dealing with inmates, staff and visitors.
Education
Bachelor of Science (B.S.) in Criminal Justice -
Alabama A&M University
Huntsville, AL07.2020
Skills
- Verbal and Written Communication
- Judgment and Decision-Making
- Active Listening
- De-Escalation Techniques
- Time management abilities
- Teamwork and Collaboration
Certification
Basic Juvenile Correctional Officer Training (BMJ14G)
Basic Community Service Training #036
Timeline
Juvenile Probation/Parole Specialist II
Department of Juvenile Justice
10.2023 - Current
Customer Service Associate
Amazon
09.2022 - Current
Juvenile Correctional Officer
Department of Juvenile Justice
09.2020 - 04.2021
Bachelor of Science (B.S.) in Criminal Justice -
Alabama A&M University