Destiny Reed
1607 26th St NW Canton,Ohio
Summary
Skilled employee in whenever I find work, always looking for new ways to boost company performance or improve morale around the workplace. Since as soon as I could work I have, and will always, strive to learn as much as I could and execute any task with great care and satisfaction. As an deliberate learner and easy trainee, I can assure that I would make a great, and successful, asset to your team right off the back.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Client Banker
JPMorgan Chase
Akron, OH
05.2024 - Current
- Enhanced responsibilities from Relationship Banker role to identify growth opportunities for client deposits.
- Deepened partnership with my team of experts consisting of a Private Client Advisor, Home Lending Advisor, and Business Relationship Manager to make sure clients with more elevated needs were catered to on a more extensive level
- Managed branch operations effectively in the absence of the Branch Manager.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Strengthened client relationships by conducting routine quarterly check ins to unconver how JPMorgan Chase could be a holistic financial institution
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Recommended strategies to clients to help achieve financial goals.
Relationship Banker
JPMorgan Chase Bank
Akron, OH
09.2023 - 05.2024
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Maintained records of all customer interactions in a secure database system.
- Collaborated with a team of experts to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
Dog Groomer
Green Family Pets
Green, OH
10.2021 - 04.2022
- Maintained a secure and comfortable setting for dogs scheduled for grooming or boarding.
- Groomed multiple dogs a day according to reference picture if provided, breed standard, or customer preference
- Took detailed notes of the clients wishes for grooming to ensure a safe and idealized pet groom for maximum satisfaction
- Examined dogs before and during grooming process for cuts and wounds and used first aid products to tend to them and promote ongoing health
- Communicated with the owner after groom was complete of what all was done, dog behaviorism, and what could be done at home to optimize the dog's next grooming experience
Dog Groomer
Self Employed
04.2021 - 09.2021
Student Groomer/ Groom Tech
Pet Supplies Plus
Canton, OH
09.2020 - 02.2021
- Studied and trained under Paragon Pet School through online courses, textbooks, videos, and communicating with mentors via emails and course pictures
- Performed nose-to-tail examinations to make sure a safe groom can be performed prior to allowing dogs to enter the salon
- Applied the duties of a certified Groom Tech including: Keeping the salon clean at all times, cutting and filing nails, cleaning and plucking ears, dematting unkept coats, creating and shaping a natural foot, and bathing/brushing out a dog according to the type and texture of their coat
- Communicating with the customer to discuss potential hairstyles and adjusting to their comments and/or concerns
- Performed the acts of a sales associate and familiarized myself with products in the store to further be able to help customers outside of the salon
Cast Member
FYE
Akron, Ohio
11.2018 - 02.2023
- Assisted with closing procedures such as: Entering in sales, evaluating each workers performance for the day, sending emails to corporate regarding progress, etc
- Boosted company numbers by up-selling, and advertising and selling our rewards program to numerous customers
- Assisted management with monthly inventory control and weekly stock
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Tagged and stocked inventory in an organized fashion on the sales floor
- Acquired knowledge of management assignments so I could help and offer my assistance whenever needed
Crew Member/ Trainer
Chuck E. Cheese's
Akron, OH
02.2018 - 04.2021
- Train and prepare new members for their oncoming duties as a worker at our establishment
- Maintained the overall energy of our customers, as well as our staff, by planning events, assisting customers whenever needed, and helping the children meet maximum enjoyment
- Checked to make sure every game/machine was performing correctly and then fixing it back to standards
- Hosted birthday parties, which included: Taking the orders of the party, serving them food and drinks, checking on overall enjoyment, participating and leading a birthday show, etc
- Greeted everyone with energy as they came through the doors and doing the same as they left to ensure their return
Education
Certified Financial Planner -
Howard University
11-2025
College Credit Plus
University of Akron
Akron, OH05.2019
High School Diploma -
Copley High School
Akron, OH05.2019
Some College (No Degree) - Social Work
Malone University
Canton, OHSkills
- Excellent customer service
- Up-selling products
- Inventory restocking
- Team contribution
- Strong communication skills
- Guest and client satisfaction
- Price memorization
- Accurate cash handling
- Quick learning skills
- Problem resolution
Accomplishments
- Received Employee of the Month within my first three months of employment
- Been acknowledged on different occasions by corporate due to my excellent performance in sales and customer service
- Promoted to being a trainer at two prior jobs I worked
- Selected to maintain employee satisfaction and boost morale by being assigned to plan events to make work more enjoyable
- Acquired a number of different raises due to my performance from all of my employers
- Was the fastest progressing groomer out of all the other students and brought in the most revenue and continual clients
Certification
- Financial Industry Regulatory Authority (FINRA) Securities Industry Essentials License - Ohio 10/2023
- Financial Industry Regulatory Authority (FINRA) Series 6 License - Ohio 10/2023
- Financial Industry Regulatory Authority (FINRA) Series 63 License - Ohio 11/2023
- Life and Health Insurance License - Ohio 11/2023
Timeline
Private Client Banker
JPMorgan Chase
05.2024 - Current
Relationship Banker
JPMorgan Chase Bank
09.2023 - 05.2024
Dog Groomer
Green Family Pets
10.2021 - 04.2022
Dog Groomer
Self Employed
04.2021 - 09.2021
Student Groomer/ Groom Tech
Pet Supplies Plus
09.2020 - 02.2021
Cast Member
FYE
11.2018 - 02.2023
Crew Member/ Trainer
Chuck E. Cheese's
02.2018 - 04.2021
College Credit Plus
University of Akron
High School Diploma -
Copley High School
Some College (No Degree) - Social Work
Malone University
Certified Financial Planner -
Howard University