DESTINY STEINER
Sandusky,OH
Summary
Detail-oriented team player with extensive background experience in customer service, management, human resources, financing, and claims. Aiming for a career advancement that offers professional challenges and opportunities to accomplish long-term objectives.
Overview
9
9
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick Claims Management
07.2023 - Current
- Analyze claims to determine eligibility and certification in compliance with state and federal regulations.
- Identify action plans, determine benefits due, and make timely case decisions based on service expectations as established by the client.
Remote Claims Representative/Mentor
Sedgwick Claims Management
08.2022 - 07.2023
- Provide quality customer service to assigned claimants throughout claims process to deliver timely service to customers.
- Answer, screen and process high volume of calls daily with call management system and web-based communication.
- Process claims according to established quality and production standards and make corrections and adjustments to solve problems.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Bank Teller
PNC Bank
08.2021 - 08.2022
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Lead Manager
Walmart
05.2019 - 08.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Personnel Training Coordinator
Walmart
05.2016 - 05.2019
- Maintained pre-employment files to facilitate recruitment, application, interview and selection process.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Developed skill-specific training programs to promote employee development.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Retail Sales Associate
Walmart
07.2015 - 05.2016
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
Education
Associate Of Business Administration - Business Administration And Management
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
E.C.O.T
Columbus, OH05.2014
Skills
- Administrative skills
- Human Resources
- Verbal and written communication
- Time management
- Employee training and development
- Software proficiency
- Leadership
- Interpersonal skills
Timeline
Leave of Absence Coordinator
Sedgwick Claims Management
07.2023 - Current
Remote Claims Representative/Mentor
Sedgwick Claims Management
08.2022 - 07.2023
Bank Teller
PNC Bank
08.2021 - 08.2022
Lead Manager
Walmart
05.2019 - 08.2021
Personnel Training Coordinator
Walmart
05.2016 - 05.2019
Retail Sales Associate
Walmart
07.2015 - 05.2016
Associate Of Business Administration - Business Administration And Management
Southern New Hampshire University
High School Diploma -
E.C.O.T