Tonya Bey
Euclid,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick Claims Management
Warren, Ohio
10.2023 - Current
- Drafted letters notifying employees about their approved leaves of absences.
- Processed disability claims with third party administrators.
- Worked closely with benefits staff to ensure compliance with all benefit plans during a Leave of Absence.
- Advised employees about available resources such as short-term disability insurance or unpaid family medical leave options.
Patient Care Assistant
Angellicare, Inc
Cleve, Ohio
02.2021 - Current
- Responsible for housework, preparing meals, grooming, and companionship
- Administered medications, ran errands, and assisted with finances when needed
- Chaperone with rides to doctor's appointments as well
- Completed a daily activity and time tracking sheet.
Account Rep II
The Cleveland Clinic
Cleve, Ohio
08.2002 - Current
- Responsible for timely accurate processing of electric data files from various payers
- Uses cash management and Enterprise batch reconciliation to reconcile accounts
- Research and manual processing of insurance payments rejected from electronic program posting to patient accounts
- Monthly performance of quality reviews and subsequent issue resolution
- Assisted and advised with conversions of processes to ensure HIPAA compliance
- Provided shift flexibility for management upon request in response to unexpected shift changes
- Uses work queues, EPIC, and Excel on a daily basis.
Life Insurance Specialist
New York Life Insurance Co
Cleveland, Ohio
01.2023 - 09.2023
- Researched new products in order to recommend suitable coverage options to clients.
- Analyzed medical records and financial documents to determine eligibility for life insurance coverage.
- Explained complex legal terms associated with life insurance policies to customers.
- Provided ongoing customer service support to existing policyholders.
- Created and maintained detailed records of client data, policy information, and payments.
Account Rep III
The Cleveland Clinic
Cleve, Ohio
06.2002 - 08.2022
- Timely and accurate manual processing of insurance payments from various payers posting to patient accounts
- Mentoring of newly hired staff members
- Member of Event Planning Committee.
Education
Certificate - Training for Personal Care Assistant
Cleve, OhioDiploma - John Hay High School
Cleve, OhioSkills
- Strong organizational and time management skills
- Microsoft Office
- Computer proficient
- Strong research and analytical problem solving
- Resolves patient account issues, complaints, and concerns
- Excellent documentation and reporting skills
- Effective verbal and written communication skills
- Solid team-working skills
- Strong understanding of nursing practices and related regulations
Awards
- Certificate of achievement for highest quality for 20 years
- Certificate for meeting productivity for 20 years
- Certificate for completion of the Cleveland clinic epic system
Timeline
Leave of Absence Coordinator
Sedgwick Claims Management
10.2023 - Current
Life Insurance Specialist
New York Life Insurance Co
01.2023 - 09.2023
Patient Care Assistant
Angellicare, Inc
02.2021 - Current
Account Rep II
The Cleveland Clinic
08.2002 - Current
Account Rep III
The Cleveland Clinic
06.2002 - 08.2022
Certificate - Training for Personal Care Assistant
Diploma - John Hay High School
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