Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Davenport

Munford,TN

Summary

Seasoned Service Manager bringing 35 years of Maintenance leadership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

39
39
years of professional experience

Work History

Assistant Service Manager

DB Schenker
09.2018 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within service department.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Trained 16 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.

Supervisor

Swift Transportation
04.2009 - 09.2018
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Diesel Mechanic

Oakley Transport
11.2008 - 02.2009
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.

Diesel Mechanic

Old Dominion Freight
12.2006 - 10.2008
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
  • Troubleshot electrical system issues accurately to reduce likelihood of recurring problems down line.

Platoon Sergeant

US Army
01.1985 - 01.2007
  • Trained, supervised and organized over 28 soldiers and personnel.
  • Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
  • Promoted safety awareness within platoon, significantly reducing accidents during training exercises and deployments.
  • Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Established strong team dynamic within platoon through effective communication and leadership strategies
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Contributed valuable input during key decision-making processes as an integral member of the command team.
  • Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Instilled discipline within the unit by consistently enforcing military customs and courtesies.
  • Maintained high levels of morale among soldiers, fostering a positive and motivated environment.
  • Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
  • Advised Maintenance Control Officer regarding needed repairs and material readiness.
  • Managed over $20,000,000 worth of equipment during garrison and deployment operations.
  • Handled administrative requirements, maintained records and submitted operational reports.

Education

Maintenance Supervisor Course

US Army

Leadership Development Course

US Army

HAZMAT Handling And Waste Management

Washington State Environmental Service
2002

Master Driver Program

US Army
2001

Vocational - Automotive/ Diesel Technology

National College Of Kentucky
Fort Carson, CO
1998

Skills

  • Customer service focus
  • Staff Training and Development
  • Technical knowledge
  • Service planning
  • Employee Relations
  • Problem-Solving
  • Time Management
  • Workplace Safety
  • Team Leadership
  • Employee Training and Development
  • Service Quality Management
  • Work Planning and Prioritization

Timeline

Assistant Service Manager

DB Schenker
09.2018 - Current

Supervisor

Swift Transportation
04.2009 - 09.2018

Diesel Mechanic

Oakley Transport
11.2008 - 02.2009

Diesel Mechanic

Old Dominion Freight
12.2006 - 10.2008

Platoon Sergeant

US Army
01.1985 - 01.2007

Maintenance Supervisor Course

US Army

Leadership Development Course

US Army

HAZMAT Handling And Waste Management

Washington State Environmental Service

Master Driver Program

US Army

Vocational - Automotive/ Diesel Technology

National College Of Kentucky

Similar Profiles

CREATE PROFILE
Richard Davenport