Destiny Rivera
Winston-Salem,NC
Summary
Detail-oriented healthcare professional skilled in time management and problem-solving. Experienced in managing patient care, ensuring comfort, and adhering to HIPAA guidelines, contributing to enhanced patient satisfaction and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cardiology CNA
Wake Forest Baptist Hospital
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Perfom EKG
- Perfom Pulmonary Function Testing
CNA
Novant Health, Inc
12.2024 - 12.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Medical Secretary
Medical Office
10.2022 - 01.2023
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Boosted office efficiency, implementing inventory management system to track and order medical supplies.
- Managed patient scheduling using electronic health record systems to optimize office workflow.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
Patient Coordinator
Private Practice
04.2021 - 10.2022
- Developed patient education materials to improve understanding of treatment plans and procedures.
- Trained new staff on office protocols and patient management systems to ensure consistency in operations.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Receptionist
LA Fitness
06.2019 - 06.2020
- Managed front desk operations, ensuring seamless check-in and check-out processes for members.
- Assisted in membership inquiries, providing accurate information and resolving issues efficiently.
- Coordinated appointment scheduling for personal trainers and group classes to enhance member experience.
- Maintained cleanliness and organization of reception area, promoting a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
Clinical Medical Assistant - Clinical Medical Assistant
Stepful
10.2025
Bachelor of Science - Criminal Justice
Monroe College
The Bronx, NY12.2021
Skills
- Perform EKG testing
- Perform Pulmonary Function Testing
- Medical record
- Clinical support
- Customer service
- Patient scheduling
- Problem-solving
- Referral verification
- Basic life support for health care providers (BLS)
- Scheduling tests and procedures
- Time management
- Data entry
- Clerical support
- Attention to detail
- 50 WPM typing speed
- Medical terminology knowledge
- HIPAA compliance
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- CPR
- Compassionate
- Insurance verification
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Cardiology CNA
Wake Forest Baptist Hospital
12.2024 - Current
CNA
Novant Health, Inc
12.2024 - 12.2025
Medical Secretary
Medical Office
10.2022 - 01.2023
Patient Coordinator
Private Practice
04.2021 - 10.2022
Receptionist
LA Fitness
06.2019 - 06.2020
Clinical Medical Assistant - Clinical Medical Assistant
Stepful
Bachelor of Science - Criminal Justice
Monroe College