JAKIRIA ROLAND
Mesquite,TX
Summary
Talented individual with excellent communication skills, a positive attitude and willingness to learn. Hopeful for a Call Center Customer Service position; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.
Overview
7
7
years of professional experience
Work History
BILLING REP
SPECTRUM
01.2021 - Current
- Provide over-the-phone account and payment support services, including maintenance, activations, and packaging, schedule field visits and escalate calls to support team
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consistently exceeded sales and product add-on quotas on a daily basis.
MOUNTING TECH, LUXOTTICA
07.2020 - 01.2021
- Custom fit glasses and precisely places prescription in lenses
- Edge & mount only when needed and within company guidelines
- Ensure finished eyewear meets optical standards and customer requirements
- Routinely conduct eyewear inspections with excellence.
PATIENT TRANSPORTER
BAYLOR
06.2019 - 07.2020
- Assisting patients or lifting patients into wheelchairs or stretchers
- Transporting patients to various locations in the hospital for medical procedures
- Monitoring the scheduling system for transport requests and completing them promptly.
CLAIMS ASSOCIATE
HUMANA
07.2016 - 06.2019
- Assisted customers in filing claims as well as making and receiving payments
- Entered customer service notes into customer files after any contact for future reference
- Respond to inquiries/ notify members of claim investigation results and any planned adjustments.
Education
HIGH SCHOOL DIPLOMA -
DUNCANVILLE
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NURSING PROGRAM, MOUNTAINVIEW COLLEGE
Skills
- Sales expertise
- Professional telephone demeanor
- Complaint Resolution
- Account Management
- Data Entry
- Microsoft Office
- Rate, Rule and Regulation Updating
- Creating Treatment Plans
Timeline
BILLING REP
SPECTRUM
01.2021 - Current
MOUNTING TECH, LUXOTTICA
07.2020 - 01.2021
PATIENT TRANSPORTER
BAYLOR
06.2019 - 07.2020
CLAIMS ASSOCIATE
HUMANA
07.2016 - 06.2019
HIGH SCHOOL DIPLOMA -
DUNCANVILLE
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NURSING PROGRAM, MOUNTAINVIEW COLLEGE
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