Destiny Robinson
Sharon Hill,PA
Summary
Track record in asset management and relationship building, demonstrated through impactful roles at TD Bank, Wells Fargo, and Arden Courts Memory Care. Excelled in enhancing customer support and implementing quality control measures, leading to increased client satisfaction. Skilled in handling high-pressure situations with calmness and professionalism, ensuring efficient financial operations and confidentiality. Versatile professional brings valuable experience in administrative roles. Offers friendly, knowledgeable front desk support for environments. Drives office success with uncompromising work ethic, time management expertise, and prioritization skills.
Overview
3
3
years of professional experience
Work History
Receptionist/Assistant Financial Controller
Arden Courts Memory Care
King Of Prussia, PA
01.2024 - Current
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Coordinated company events with venues and advised staff of pertinent details.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments from customers via cash or credit card transactions.
- Handled confidential documents with discretion.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Bank Teller
TD Bank
Havertown, PA
06.2023 - 12.2023
- Explained bank services, financial products and applicable fees to customers.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Develop strong relationships with customers to ensure repeat business.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Bank Teller
Wells Fargo
Lansdowne, Pennsylvania
10.2021 - 03.2023
- Welcome customers, and offered pleasant service during the entire transaction.
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Served large numbers of customers during high-volume shifts, and remained composed and professional in stressful situations.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals, objectives, and offered appropriate financial products to suit those needs.
- Perform transactional, operational, and customer tasks through knowledge of bank procedures and products.
- Assist tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06-2021
Some College (No Degree) - Licensed Practical Nurse
Pennsylvania Institution of Technology
Media, PASkills
- Quality control
- Relationship building
- Complaint resolution
- Policy enforcement
- Privacy and confidentiality
- Medical records management
- Healthcare ethics
- Financial software
- Data inputting
- Professional demeanor
Timeline
Receptionist/Assistant Financial Controller
Arden Courts Memory Care
01.2024 - Current
Bank Teller
TD Bank
06.2023 - 12.2023
Bank Teller
Wells Fargo
10.2021 - 03.2023
High School Diploma -
Academy Park High School
Some College (No Degree) - Licensed Practical Nurse
Pennsylvania Institution of Technology
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