DESTINY RODRIGUEZ
Monahans,TX
Summary
I am hard working and dependable as well as someone who is highly self motivated. I work well alone as well as with others and I take pride on being a fast learner. I can get any job, task done and I have never failed to succeed at any job I do.
Overview
8
8
years of professional experience
Work History
Secretary
Aries Auto Services
Monahans, USA
11.2019 - 03.2022
- In charge of coordinating incoming job call-outs to the on call mechanic
- Also, In charge of making job quotes and job invoices to the desired company we are doing work for
Front Desk Receptionist
Ward Memorial Hospital
Monahans, Tx
01.2020 - 07.2021
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems
- Worked in the emergency room, registering patients for outpatient work, scheduling appointments.
- Made sure everything would run smoothly.
- Explained policies and procedures to visitors.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled incoming and outgoing mail and packages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to customer inquiries via phone, email, and in person.
Manager
Bennigans Restaurant
Monahans, USA
06.2018 - 01.2020
- Floor manager / server trainer for 9 months.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Created monthly reports for senior management summarizing operational performance metrics.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Secretary
Midland College
Midland, USA
08.2014 - 05.2015
- Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency
- Prepare budgets for approval, including those for funding or implementation of programs
- Review reports submitted by staff members to recommend approval or to suggest changes
- Appoint department heads or managers and assign or delegate responsibilities to them
- Establish departmental responsibilities and coordinate functions among departments and sites
Education
Midland College
Midland, TX05.2015
High School Diploma -
Lamesa High School
Lamesa, TX05.2014
Skills
- Critical Thinking
- Management of Financial Resources
- Personnel and Human Resources
- Speaking
- Management of Personnel Resources
- Customer and Personal Service
- Computers and Electronics
- Foreign Language
Timeline
Front Desk Receptionist
Ward Memorial Hospital
01.2020 - 07.2021
Secretary
Aries Auto Services
11.2019 - 03.2022
Manager
Bennigans Restaurant
06.2018 - 01.2020
Secretary
Midland College
08.2014 - 05.2015
Midland College
High School Diploma -
Lamesa High School