Destiny Rodriguez
9077 Spohn Ct
Summary
Dynamic Lead Bartender with extensive experience at Toyota Arena, excelling in customer service and expert mixology. Proven track record of enhancing guest satisfaction through suggestive selling and efficient inventory management. Skilled in staff training and fostering teamwork, consistently driving sales and creating a welcoming atmosphere for patrons.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Toyota Arena
Ontario, CA
01.2023 - Current
- Prepared and served beverages following recipes and customer preferences.
- Maintained cleanliness of bar area to ensure a safe and inviting environment.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Engaged with customers to enhance their experience and foster a welcoming atmosphere.
- Collaborated with team members to ensure efficient service during peak hours.
- Learned proper techniques for mixing, garnishing, and serving drinks effectively.
- Adhered to health and safety regulations while handling food and beverages.
- Developed knowledge of various spirits, wines, and beers to provide informed recommendations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
- Closed out cash register and prepared cashier report at close of business.
Temp Bartender
Virtuous Personnel
10.2021 - Current
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Delivered exceptional customer service, promptly addressing inquiries and concerns to enhance guest experience.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
High School Diploma -
Montclair High School
Montclair, CA05.2018
Skills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Cleanliness standards
- Upselling strategies
- Expert mixology
- Bar equipment maintenance
- Event coordination
- Food handling certification
- Inventory control
- Complex Problem-solving
- Aloha POS
- Fluency in Spanish
- Able to stand 12 hours
- ABC regulations
- Fast learner
- Collaboration and teamwork
Timeline
Lead Bartender
Toyota Arena
01.2023 - Current
Temp Bartender
Virtuous Personnel
10.2021 - Current
High School Diploma -
Montclair High School