Destiny Rojas
Kissimmee,FL
Summary
Successful Executive with over 6 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
Work History
Esthetician
Woodhouse Spa
05.2024 - Current
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Provided outstanding and professional customer service to promote positive patient experience.
- Provided friendly customer service to guests and addressed concerns.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
Spa Concierge
Mandara Spa Swan And Dolphin
Kissimmee, FL
12.2023 - 05.2024
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Handled customer complaints to satisfy and retain guests
- Scheduled and confirmed spa reservations for guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained accurate and up-to-date records of guest information.
Distribution Center Safety Supervisor
RaceTrac
Orlando, FL
10.2021 - 08.2023
- Implement Safety Procedure Changes as dictated by Supply Chain Leadership -Ensure proper food handling by understanding procedures, so that this individual can effectively train/retrain DC (Distribution Center) staff on processes
- Assist with overseeing all general warehouse support functions
- Facilitate new hire training and ensure all employee training is signed off on (both new hire and continuing education)
- Strong computer skill
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
Administrative Assistant
RaceTrac
11.2017 - 10.2021
- Greeted all employees and visitors, ensuring that they received outstanding first impression of the company - Maintained office supplies and replenished stock as necessary - Strong computer skill - Great at organizational and time management skills - Making sure all associates hours are correct and associates schedules are posted
- Organizing and scheduling with vendors to schedule appointments, via phone or email - Helping with general needs in warehouse - Maintaining all Bill of landing documents, ensuring it is filled correctly
Customer Service Representative
Faneuil Call Center
06.2016 - 11.2017
- Responsibilities was to help with frequent questions for the toll roads in California - De-escalate situations involving dissatisfied customers - Proficient in Microsoft Office, data entry and note taking/processing -Keep records of all conversations in our call center database in a comprehensible way -Able to actively listen to customer needs and demonstrate empathy -Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services -Trained new employees, entering customer data and organizing customer interaction logs -Received an average 85 customer satisfaction rating to date, 15% higher than the company average -Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.
Education
Full Specialist -
Aveda Institute
Orlando2023
Diploma -
Cypress Creek High School
2016
Skills
- Skills & Qualifications
- Leadership skills, organized, keen attention to detail as well as efficient problem solver
- Proven ability to multi-task and effectively work under pressure
- Excellent computer proficiency
- Proficient in word, PowerPoint, Excel and Microsoft Outlook
- Strong phone contact handling skills and active listening
- Strong basic math and accounting skills
Timeline
Esthetician
Woodhouse Spa
05.2024 - Current
Spa Concierge
Mandara Spa Swan And Dolphin
12.2023 - 05.2024
Distribution Center Safety Supervisor
RaceTrac
10.2021 - 08.2023
Administrative Assistant
RaceTrac
11.2017 - 10.2021
Customer Service Representative
Faneuil Call Center
06.2016 - 11.2017
Full Specialist -
Aveda Institute
Diploma -
Cypress Creek High School