Destiny Ruiz
Omak,WA
Summary
. Motivated Security with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
12 Tribes Resort Casino
Omak , WA
04.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Managed cash drawer responsibly throughout shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Vault Revenue Auditor
Coville Gaming Headquarters
Omak , WA
08.2022 - 03.2023
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified and corrected data entry errors to prevent duplication across systems.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
Clerk
Okanogan County District Court
Okanogan , WA
07.2021 - 08.2021
- Supported office clerical functions using software, and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Barista
Bright Eyes Espresso
Omak , WA
07.2019 - 08.2019
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Barista
Bright Eyes Espresso
Omak , WA
07.2018 - 08.2018
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Bachelor of Arts - Game Art & Drvelopment
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Omak High School
06.2022
Skills
- Relationship Building
- Cleaning and Sanitizing
- Inventory Management
- Cash Handling
- Flexible and Adaptable
- Record Sorting and Filing
- Service Oriented
- Data Entry
- Data Recording
- Attention to Detail
- Data Entry and 10-Key
- Handling Payments
- Customer Service
- Guest Relations
- Documentation
- Listening Skills
- Reservations
- Conflict Management
Timeline
Front Desk Agent
12 Tribes Resort Casino
04.2024 - Current
Vault Revenue Auditor
Coville Gaming Headquarters
08.2022 - 03.2023
Clerk
Okanogan County District Court
07.2021 - 08.2021
Barista
Bright Eyes Espresso
07.2019 - 08.2019
Barista
Bright Eyes Espresso
07.2018 - 08.2018
Bachelor of Arts - Game Art & Drvelopment
Southern New Hampshire University
High School Diploma -
Omak High School
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