Kristy Harvey
Quality Inn & Suits
Fayetteville,PA
10
years of professional experience
Dependable front desk professional with experience in guest services, reservations, cash handling, and issue resolution. Known for clear communication, smooth room coordination, and maintaining high service standards in fast-paced hospitality settings.
Work History
Front Desk Agent
4 Years 9 Months- Greeted guests, managed check-ins, and resolved reservation discrepancies with accuracy
- Handled phone inquiries, confirmed bookings, and provided clear property information
- Coordinated room assignments with housekeeping to support timely guest readiness
- Processed payments, balanced cash drawers, and maintained secure transaction records
- Addressed guest concerns promptly, preserving service quality and satisfaction standards
- Trained new front desk staff on systems, policies, and service procedures
- Monitored arrivals, departures, and occupancy updates to maintain smooth shift operations
- Recorded guest requests, special arrangements, and incident details for follow-up
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Private Duty Home Health Care Aide
1 Year 8 Months- Monitored vital signs and reported changes promptly to family and healthcare providers.
- Assisted with mobility, transfers, and repositioning to support patient safety and comfort.
- Provided personal care assistance with bathing, grooming, dressing, and hygiene support.
- Prepared nutritious meals and maintained hydration routines aligned with dietary needs.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
Retail Merchandiser
1 Year 2 Months- Installed signage, shelf tags, and promotional materials to support sales execution.
- Reset merchandise displays and planograms to align store shelves with brand standards.
- Stocked, rotated, and organized products to maintain accurate inventory presentation.
- Audited store conditions and corrected misplaced or missing merchandise.
- Captured display photos and submitted mobile reports for compliance verification.
- Replenished inventory from backroom stock to keep high-traffic areas fully merchandised.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Inventory Specialist
1 Year- Counted merchandise accurately using handheld scanning devices and inventory software.
- Followed inventory procedures to maintain accuracy and consistency across assigned locations.
- Verified stock locations against store maps and adjusted discrepancies during audits.
- Recorded item counts and reported mismatches for supervisor review.
- Reviewed barcode labels and product details to reduce counting errors.
Education
High School Diploma
Skills
Customer service
Guest services
Hospitality services
Reservations
Room assignments
Cash handling
Training and mentoring
Computer skills
Analytical skills
Professional communication
Relationship building
Active listening
Relationship building
Timeline
Front Desk Agent
Quality Inn & Suits
01.2022 - CurrentRead More
Private Duty Home Health Care Aide
Self Employed
04.2021 - 12.2022Read More
Retail Merchandiser
Driveline Merchandising Services
04.2020 - 06.2021Read More
Inventory Specialist
Rgis Retail Inventory
07.2016 - 07.2017Read More
Chambersburg Area High School
High School Diploma
Read More