Destiny Saldana
Avon Park
Summary
Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Overview
3
3
years of professional experience
Work History
Contact Center Team Lead
Florida Cancer Specialists
04.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Solar Technician
WHC Energy Services
01.2022 - 01.2024
- Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
- Conducted routine quality control checks by verifying proper installation methods were used consistently across all projects.
- Optimized system performance by configuring monitoring equipment and tracking data analytics on energy production levels.
- Utilized advanced troubleshooting techniques to identify root cause issues within solar panels, inverters, or wiring systems.
Education
High School Diploma -
Stepping Stones High
Ocala05-2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Contact Center Team Lead
Florida Cancer Specialists
04.2024 - Current
Solar Technician
WHC Energy Services
01.2022 - 01.2024
High School Diploma -
Stepping Stones High
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