Destiny Saunders
Clinton Twp,MI
Summary
Commutative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Froster
Nothing Bundt Cakes
04.2023 - 02.2024
- I frost cakes while also prioritizing sales with customers
Data Entry Clerk (Remote)
Lincare
06.2022 - 06.2023
- I was a healthcare DEC, responsible for successfully managing and evaluating customers' documents to ensure that appropriate information has been obtained for billing and insurance purposes.
CSR (Remote)
Transcom
11.2021 - 06.2022
- I worked with clients who had complaints, orders, or required information about products and/or services purchased from the organization.
CSR (Remote)
Conduent
02.2021 - 11.2021
- I worked with clients who had complaints, orders, or required information about products and/or services purchased from the organization.
Caregiver
Comfort Keepers
12.2019 - 02.2021
- I provided patient comfort by utilizing resources and materials; transported patients; answered patients' call lights and requests; and reported observations of the patient to the nursing supervisor
- I also documented actions by completing forms, reports, logs, and records.
CSR & Trainer (Remote)
Alorica
01.2020 - 01.2021
- I worked with clients who had complaints, orders, or required information about products and/or services purchased from the organization.
Cap 1 Stocker & Trainer
Walmart
10.2019 - 06.2020
- I unloaded trucks, sorted products in the backroom, stocked products on shelves, and ensured that aisles were neat and clean and up to company standards while prioritizing customers' needs.
Team Member & Trainer
McDonald's
07.2018 - 09.2019
- I operated a cash register, ran the drive-thru, cooked menu items, cleaned the restaurant, while completing other assigned tasks as a team member, trainer, and leader.
Concessions team member (seasonal)
Segra Park
04.2017 - 06.2018
- I took customers' orders and assembled them correctly
- Checked identification for age-restricted items, such as alcoholic beverages
- Accepted payments from customers via cash register checked food items to ensure quality and safety standards were met.
Junior Counselor
Boys and Girls Club of the Midlands
10.2015 - 06.2017
- I supervised members in the program area; ensured safety of members, positive values, positive and ethical behavior by providing quality programming and maintaining the appearance of the club at all times
- I also provided guidance to members and acted as a role model, while dealing effectively with members concerning behavior and discipline issues.
Education
High School Diploma -
North Bay Haven Charter Academy
05.2019
Skills
- Training
- Computer Skills
- Communication
- Problem solving
- Teamwork and Collaboration
- Leadership
- Active listening
- Customer Service
Timeline
Froster
Nothing Bundt Cakes
04.2023 - 02.2024
Data Entry Clerk (Remote)
Lincare
06.2022 - 06.2023
CSR (Remote)
Transcom
11.2021 - 06.2022
CSR (Remote)
Conduent
02.2021 - 11.2021
CSR & Trainer (Remote)
Alorica
01.2020 - 01.2021
Caregiver
Comfort Keepers
12.2019 - 02.2021
Cap 1 Stocker & Trainer
Walmart
10.2019 - 06.2020
Team Member & Trainer
McDonald's
07.2018 - 09.2019
Concessions team member (seasonal)
Segra Park
04.2017 - 06.2018
Junior Counselor
Boys and Girls Club of the Midlands
10.2015 - 06.2017
High School Diploma -
North Bay Haven Charter Academy