Destiny Scott
CNA
Little Rock,AR
1
Certification
8
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Travel CNA
2 Years 3 Months- Patient mobility: Assisting patients with moving into and out of beds, baths, wheelchairs, and automobiles
- Patient hygiene: Providing bed baths and other hygiene services
- Assisting patients with daily living tasks like bathing, dressing, feeding, toileting, walking, and exercising
- Recording vital signs
- Certified Nursing Assistant
Customer Service Representative II
1 Year 5 Months- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Executed company policies, procedures, and safety standards to ensure the proper safety of the office and equipment
CNA
1 Year 1 Month- Patient mobility: Assisting patients with moving into and out of beds, baths, wheelchairs, and automobiles
- Patient hygiene: Providing bed baths and other hygiene services
- Assisting patients with daily living tasks like bathing, dressing, feeding, toileting, walking, and exercising
- Recording vital signs
Certified Nursing Assistant
1 Year 4 Months- Patient mobility: Assisting patients with moving into and out of beds, baths, wheelchairs, and automobiles
- Patient hygiene: Providing bed baths and other hygiene services
- Assisting patients with daily living tasks like bathing, dressing, feeding, toileting, walking, and exercising
- Recording vital signs
Customer Service Representative
1 Year 6 Months- Performed sales analytics and provided recommendations that increased sales
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Created a new customer database by entering customer information into a database
Cashier
2 Years 10 Months- Greeting customers: Welcoming customers with a smile and taking their orders promptly
- Order taking: Accurately inputting customer orders into the POS system.
- Payment processing: Handling cash, credit cards, and other forms of payment.
- Change calculation: Ensuring customers receive the correct amount of change.
- Order assembly: Bagging food items and adding condiments as needed
- Cash handling: Balancing cash drawer at the beginning and end of shift
- Customer service: Addressing customer concerns and questions
- Cleanliness: Maintaining a clean and organized workspace
Education
Associate of Science - Nursing
Diploma
- Awarded home health aide certification
- Earned high school diploma
Skills
Speed and efficiency
Attention to detail
Adaptability
Communication skills
Microsoft word
Microsoft excel
Customer service
Certification
- Certified Nursing Assistant
- Home Health Aide
Timeline
Travel CNA
CNA
05.2024 - CurrentRead More
Customer Service Representative II
Concentrix
12.2022 - 05.2024Read More
CNA
Oakridge Healthcare Center
11.2021 - 12.2022Read More
Certified Nursing Assistant
Timberlane Health and Rehab
08.2021 - 12.2022Read More
Customer Service Representative
Home Depot
02.2020 - 08.2021Read More
Cashier
McDonald's
10.2018 - 08.2021Read More
Smart Horizon Online high School
Diploma
Read More
South Arkansas Community College
Associate of Science from Nursing
Read More