Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Seltzer

Mobile,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Crowne
Mobile
06.2024 - Current
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Certified Nursing Assistant

Jlw place
Saraland, Alabama
06.2019 - Current
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Observed patients for any changes in their physical or mental condition.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Reported changes in patient condition to registered nurse or physician.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Administered medications as directed by registered nurse or physician.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.

Nurse Aide

Gracepoint
Mobile, Alabama
09.2021 - 06.2024
  • Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
  • Administered medications following established procedures and protocols under supervision of a Registered Nurse.
  • Provided patient care, including bathing and dressing.
  • Responded quickly to emergencies and followed proper safety protocols at all times.
  • Maintained patient confidentiality according to HIPAA guidelines at all times.

Education

High School Diploma -

Montgomery Job Corps Center
Montgomery, AL
05-2017

Skills

  • Report Generation
  • Data Entry
  • Account updating
  • Information Security
  • Paperwork Processing

Timeline

Customer Service Representative

Crowne
06.2024 - Current

Nurse Aide

Gracepoint
09.2021 - 06.2024

Certified Nursing Assistant

Jlw place
06.2019 - Current

High School Diploma -

Montgomery Job Corps Center
Destiny Seltzer