Destiny Shorter
MIAMI,FL
Summary
Dynamic Customer Service Representative with a proven track record of enhancing customer experiences through exceptional communication, active listening, and analytical problem-solving skills. Committed to leveraging expertise for career advancement while embracing opportunities for professional development. Detail-oriented team player adept at managing multiple projects with precision and efficiency, consistently demonstrating strong organizational abilities. Eager to contribute to team success with a positive attitude, dedication to continuous learning, and a solid foundation in security principles, including effective monitoring and incident response techniques.
Overview
5
5
years of professional experience
Work History
Security/Security Assistant
ICS Protective Services
10.2024 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
- Increased staff awareness on security protocols, leading training sessions on best practices.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Security Patrol Officer
Signal 88 Security
01.2024 - 11.2024
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security
G4S
10.2020 - 07.2022
- Patrol property on foot and golf cart to deter intruders and address any improper conduct or suspicious behavior
- Regularly inspect access points and locks
- Monitor surveillance equipment, and write detailed reports
- Communicate with building owner and law enforcement as needed
- Occasionally working front desk when necessary.
Processing Clerk
United Postal Service
10.2020 - 03.2022
- Sorting mail
- Labeling boxes for designated areas to be sent out
- Setting up areas for mail to be sorted by machines.
Education
High School Diploma - Student
Northeast High School
Oakland Park, Florida06.2017
Skills
- Perimeter security
- Crime Prevention
- Patrol techniques
- Scheduling
- Information Security
- Report Generation
- Data Collection
- Product Knowledge
- Complaint resolution
- Technical Support
- Event security
- CCTV monitoring
- Security screenings
- Operations management
- Physical security
- Customer service
- Team leadership
- Reliability
- Data entry
- Surveillance
- Team Training
Timeline
Security/Security Assistant
ICS Protective Services
10.2024 - Current
Security Patrol Officer
Signal 88 Security
01.2024 - 11.2024
Processing Clerk
United Postal Service
10.2020 - 03.2022
Security
G4S
10.2020 - 07.2022
High School Diploma - Student
Northeast High School