Destiny Soto
Eagle Pass
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Sales Representative
T-Mobile
Eagle Pass
07.2019 - 06.2024
- Working for retail has given me experiences in many everyday scenarios when dealing with customers.
- I have dealt with good and bad.
- Nonetheless, that has not stopped me from being able to work well under pressure.
- I have grown to love working in retail and customer service.
- It seems to tie together with my personality.
- The knowledge I have learned from this job includes becoming an expert in technology, troubleshooting, and networking.
- I have also picked up on knowing how to operate retail systems, cash drawers, safes, paperwork, working with UPS, etc.
- I have also done promotional outreaching to local businesses to persuade them to switch over with us.
- This job has even given me a privilege on learning how to operate the company by opening and closing a store.
- De-escalating situations before they get out of hand is also something I am familiar with as well.
- I took pride in this job but not because of the hourly pay and/or commission I made but because of the positive feedback and experience I want my customers to have.
- It has always been a priority to me to try my best to help resolve other's issues and leave them satisfied so they can come back again and again.
- That is how you build a professional bond and give the company a good name.
Porter
Deployed Services
Eagle Pass
02.2023 - 09.2023
- My job as a porter was to assist different departments of Border Patrol in ensuring that staff have what they need when they request it.
- This included delivering office supplies, clothing and food for detainees, shredding paper, restocking clothing, food, and water pallets.
- I also drove files to and from different sectors or pick up/drop off medications for detainees.
- Beautifying the facility such as picking up trash or pulling weeds was also part of my job.
- My position also included taking care of personal belongings from detainees such as bagging, tagging, sealing, storing, and retrieval.
- My job also meant providing necessities such as blankets, hygienic products and clothing.
- We label, sort, and organize supply items.
- My position was ultimately to offer a helping hand to our enforcement agency.
Front Counter Team Member
Chick-fil-A
Eagle Pass
03.2018 - 07.2019
- This establishment holds a special place in my heart seeing as it was my very first job and the first company who gave me a chance.
- Working for Chick-Fil-A has gifted me knowledge in catching a glimpse of how far in life I could go working in customer care/ retail.
- This is also where I realized I love working with people.
- When I worked here, I learned how to use POS, multitask in a stressful environment, assist in cleaning, greet/communicate with customers, etc.
- I was also able to work well with coworkers.
- With this, I developed close relationships with my coworkers as well as customers.
- With such a popular restaurant like this one, I took pride in being able to maintain integrity and composure during high-volume and fast, paced operations.
Education
Education - Associate's degree
Southwest Texas Junior College
Eagle Pass, TXHigh school or equivalent -
Eagle Pass High School
Eagle Pass, TXSkills
- Fast learner
- Restaurant Experience
- Food Service
- Technology sales
- Customer Service
- Communication skills
- Upselling
- Cold Calling
- Retail Sales
- Server
- POS
- Bilingual
- Microsoft Word
- Microsoft PowerPoint
- Phone etiquette
Languages
Spanish, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Porter
Deployed Services
02.2023 - 09.2023
Sales Representative
T-Mobile
07.2019 - 06.2024
Front Counter Team Member
Chick-fil-A
03.2018 - 07.2019
Education - Associate's degree
Southwest Texas Junior College
High school or equivalent -
Eagle Pass High School