Destiny Spence
Fort Worth
Summary
Orderly Quality Control Specialist with keen eye for detail and results-driven approach. Working computer knowledge and proficiency in job-related software.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Quality Control Specialist
Frito Lay
Arlington
06.2023 - Current
- Conducted regular inspections of production lines for quality compliance.
- Evaluated raw materials and finished products for adherence to standards.
- Collaborated with production teams to address quality issues promptly.
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Maintained a safe work environment by following all safety regulations and guidelines.
- Investigated customer complaints related to product quality issues.
- Collaborated with production teams to ensure that established quality standards were followed.
- Trained end users on software and hardware functionality, best practices and protocols.
- Participated in external audits and regulatory inspections, providing necessary documentation and support.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
Customer Service Representative
Orgill
Sikeston
07.2018 - 06.2023
- Assisted customers with product inquiries and order placements.
- Educated customers on product features, benefits, and usage guidelines.
- Processed returns and exchanges following company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the CRM system.
Sales Associate
AT&T
Cape Girardeau
03.2015 - 05.2018
- Assisted customers with selecting products and services based on their needs.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to achieve sales goals and improve workflow.
- Educated customers on promotions, plans, and device features effectively.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained store cleanliness and visual standards to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Charleston High School
Charleston, MOSome College (No Degree) - Limited Medical Radiology Tech
The College of Health Care Professions
Fort Worth, TXSkills
- Quality inspection
- Compliance auditing
- Documentation management
- Non-conformance analysis
- Process improvement
- Quality assurance
- Customer complaint resolution
- Team collaboration
- Training facilitation
- Effective communication
- Attention to detail
- Customer focus
- Correction action planning
Certification
- Limited Medical Radiology Technologist-certification
Timeline
Quality Control Specialist
Frito Lay
06.2023 - Current
Customer Service Representative
Orgill
07.2018 - 06.2023
Sales Associate
AT&T
03.2015 - 05.2018
Charleston High School
Some College (No Degree) - Limited Medical Radiology Tech
The College of Health Care Professions