Destiny Spiva
Jackson,Ms
Summary
Personable recent graduate with extensive hands-on training in venipuncture, vital signs monitoring and basic patient care. Currently pursuing certification in hemodialysis. Detail-oriented Patient Care Technician well-versed in all elements of hemodialysis and skilled in operating hemodialysis machines. Highly knowledgeable of infection control measures, aseptic techniques and bloodborne pathogens standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
DaVita Dialysis
02.2024 - Current
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
Order taker
Whataburger
12.2023 - 02.2024
- Provide excellent customer service by accurately and efficiently taking customer orders and ensuring their satisfaction with their Whataburger experience
- Maintain a clean and organized work station to ensure a safe and hygienic environment for both employees and customers
- Maximize cross-selling opportunities by recommending additional menu items to customers based on their preferences and previous orders
- Process customer payments accurately and efficiently using the point of sale system, ensuring cash and card transactions are handled securely and in compliance with company policies and procedures
- Maintain a positive and friendly attitude when interacting with customers, creating a welcoming and enjoyable atmosphere at Whataburger
- Ensure accuracy when taking customer orders to minimize errors and improve customer satisfaction.
Clinical Medical Assistant Extern
North Jackson Medical Clinic
11.2023 - 01.2024
- Assisted with the setup and cleanup of exam rooms for patient care
- Performed laboratory tests, such as urinalysis and blood draws, and ensured accurate documentation and timely delivery of test results
- Ensured compliance with HIPAA regulations and maintained patient confidentiality when handling sensitive information
- Assisted the physician in minor surgical procedures by preparing the surgical instruments, ensuring a sterile environment, and providing support during the procedure
- Assist in monitoring and documenting patients' vital signs during medical procedures or treatments
- Drawing up and administering medication.
Cashier
Wendy's
08.2020 - 06.2021
- Provide excellent customer service by greeting and assisting customers with their orders
- Assist customers with placing their orders and provide recommendations on menu items and specials to enhance their dining experience
- Ensure that all cash transactions are conducted in accordance with company policies and procedures
- Accurately process cash transactions and maintain cash drawer balances
- Handle customer complaints and resolve issues in a timely and satisfactory manner
- Operate the drive-thru window and take customer orders accurately and efficiently to ensure a smooth flow of traffic and minimize wait times.
Education
Medical Assisting -
11.2023
Flight attendant -
11.2022
Skills
- Workplace Safety
- Cash Handling
- Customer Service
- Computer Skills
- Heavy Lifting
- Procedure Assistance
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Medical Terminology
- Phlebotomy
- Vital Sign Monitoring
- Communication Skills
- Teamwork
- Attention to Detail
- Time Management
Certification
- CMA - Certified Medical Assistant
- BLS - Basic Life Support
Timeline
Patient Care Technician - CCHT - DaVita Dialysis
02.2024 - Current
Order taker - Whataburger
12.2023 - 02.2024
Clinical Medical Assistant Extern - North Jackson Medical Clinic
11.2023 - 01.2024
Cashier - Wendy's
08.2020 - 06.2021
Delta Technical College - Medical Assisting,
International Air and Hospitality Academy - Flight attendant,