Destiny Stephens
Cleveland,usa
Summary
Pharmacy technician with 3 years of experience in enhancing medication safety and operational efficiency through effective team collaboration and innovative workflow improvements. Proficient in inventory management and data analysis, ensuring regulatory compliance and improved patient outcomes. Committed to leveraging skills in customer engagement and medication safety to drive excellence in healthcare service delivery. Also an extensive amount of knowledge in sterile compound.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medication Historian
University Hospitals of Cleveland
Concord
05.2025 - Current
- Conducted thorough patient record reviews to ensure compliance with regulatory standards, enhancing data integrity and safeguarding patient privacy.
- Streamlined data entry processes, resulting in measurable improvements in record accuracy and a reduction in processing time.
- Reviewed medication histories to identify discrepancies, enhancing patient safety and ensuring accurate treatment plans.
- Analyzed patient medication data to detect trends, leading to informed adjustments in therapy protocols and improved patient outcomes.
- Collaborated with healthcare teams to optimize medication reconciliation processes, strengthening communication and reducing errors.
- Provided guidance to patients on medication usage, fostering understanding and adherence, which resulted in noticeable improvements in health outcomes.
- Implemented a digital tracking system for medications, streamlining access to patient information and enhancing workflow efficiency.
- Conducted comprehensive medication reviews, ensuring adherence to treatment guidelines and enhancing patient safety through precise adjustments.
Certified Pharmacy Technician
University Hospitals of Cleveland
Cleveland
01.2022 - 05.2025
- Collaborated with pharmacists to ensure accurate medication dispensing, enhancing patient safety and fostering trust within the healthcare team.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring timely availability of essential medications.
- Monitored patient prescription patterns to identify trends, enabling proactive adjustments and improving overall service delivery.
- Maintained meticulous records of medication orders and patient interactions, ensuring compliance with regulatory standards and enhancing operational efficiency.
- Implemented a digital tracking system for prescriptions, significantly reducing processing times and improving workflow efficiency.
- Coordinated medication preparation and dispensing, leading to measurable improvements in patient satisfaction and reduced wait times.
Personal Shopper
Walmart
south euclid
02.2021 - 11.2021
- Streamlined order picking processes, achieving faster delivery times and improving customer satisfaction significantly.
- Implemented a personalized shopping approach, which led to increased repeat customer visits and strengthened brand loyalty.
- Monitored inventory levels to optimize stock availability, resulting in reduced out-of-stock incidents and better sales performance.
- Maintained accurate records of customer preferences, ensuring tailored shopping experiences and enhancing overall service quality.
Cashier, Fast Food Line Worker, Prep Worker
Covelli Enterprises
Cleveland
01.2020 - 05.2020
- Provided excellent customer service, fostering a welcoming environment that encouraged repeat business and positive word-of-mouth.
- Processed transactions efficiently, ensuring accurate cash handling and contributing to daily sales targets without discrepancies.
- Worked closely with team members to maintain inventory levels, preventing stock shortages and enhancing overall operational efficiency.
- Monitored customer feedback to identify service improvement opportunities, resulting in noticeable gains in customer satisfaction scores.
- Executed daily cash register reconciliations, maintaining financial accuracy and adhering to corporate guidelines with precision.
- Delivered exceptional customer service, creating a friendly atmosphere that significantly boosted repeat customer visits.
- Streamlined order processing to enhance speed, achieving timely service during peak hours and improving customer satisfaction.
- Coordinated with kitchen staff to ensure accurate order fulfillment, minimizing errors and enhancing overall operational flow.
- Fostered a positive team environment, enhancing collaboration and ensuring seamless service delivery during peak hours.
- Streamlined order processing to improve service speed, leading to noticeable gains in customer satisfaction during busy shifts.
- Executed precise cash register reconciliations, ensuring financial accuracy and compliance with corporate standards consistently.
Dietary Aide
Saber Healthcare
Cleveland
03.2019 - 12.2019
- Provided compassionate assistance to residents during meal times, enhancing their dining experience and promoting nutritional health.
- Coordinated meal preparation and delivery, ensuring timely service that met dietary restrictions and improved resident satisfaction.
- Monitored food inventory and waste levels, implementing strategies that reduced waste and ensured compliance with health regulations.
- Worked closely with kitchen staff and healthcare teams to tailor meal plans, fostering effective communication to meet individual dietary needs.
- Maintained accurate records of resident dietary preferences and allergies, ensuring safety and personalized care in meal service.
Education
High School Diploma -
Cleveland Early College High School
06.2020
Skills
- Inventory Management
- Customer Engagement
- Data Analysis
- Workflow Improvement
- Team Collaboration
- Regulatory Compliance
- Medication Safety
- Customer Retention
- Conflict Resolution
- Time Management
- Attention to Detail
- Problem Solving
- Customer Support
- Medication Management
- Quality Assurance
- Inventory Control
- Health Education
- Risk Assessment
- Patient Care
- Medication Dispensing
- Record Keeping
- Customer Service
- Order Fulfillment
- Teamwork
- Cash Handling
- Leadership
- Analytical Thinking
- Adaptability
- Critical Thinking
- Technical Proficiency
- Interpersonal Skills
- Project Management
- Time Optimization
- Customer Insights
- Operational Efficiency
- Service Excellence
- Data Management
- Team Development
Accomplishments
- Completed university hospital's pharmacy tech trainee program in may of 2022.
- Became a Certified pharmacy technician in June 0f 2022.
- Became a Tech 3 in November of 2022.
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Collaborated with team of management in the development of iv room.
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Medication Historian
University Hospitals of Cleveland
05.2025 - Current
Certified Pharmacy Technician
University Hospitals of Cleveland
01.2022 - 05.2025
Personal Shopper
Walmart
02.2021 - 11.2021
Cashier, Fast Food Line Worker, Prep Worker
Covelli Enterprises
01.2020 - 05.2020
Dietary Aide
Saber Healthcare
03.2019 - 12.2019
High School Diploma -
Cleveland Early College High School