Destiny Strum
Tuskegee,AL
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Talladega College
01.2021 - 05.2023
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to inquiries by phone, email and walk-up requests.
- Created user accounts and assigned permissions.
- Responded to inquiries by phone, email and walk-up requests
Building Inspector Intern
City Of Talladega
03.2023 - 05.2023
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Completed inspections of current construction, refurbishment and repair projects.
- Reviewed site permits and licenses of operating contractors.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
Information Technology Intern
Tooele Army Depot
05.2022 - 08.2022
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Collaborated with other interns on projects to meet program requirements and demonstrate skills development.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Wrote and updated detailed technical documentation for software applications.
Education
Bachelor of Science - Computer Information Systems
Talladega College
Talladega, AL05.2023
High School Diploma -
Booker T. Washington High School
Tuskegee, AL05.2019
Skills
- Customer Service
- Training Junior Team Members
- Cable Management
- Critical Thinking
- Hardware Repair
- Microsoft Office
- Hardware Installation
- Troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
- Received numerous of scholarships
- Prepare the Tooele Army Depot for the Change of Command Ceremony.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
IBM Security Zero Trust Principles
Volunteer Experience
Gamma Sigma Sigma National Service Sorority
- Attended a reading marathon for children
- Campus Clean up
- Serve in the campus cafe
- Photography events for the organization
Talladega College
- Photography for school and sports events
- Set up for Esports team
Timeline
Building Inspector Intern
City Of Talladega
03.2023 - 05.2023
Information Technology Intern
Tooele Army Depot
05.2022 - 08.2022
Help Desk Support Specialist
Talladega College
01.2021 - 05.2023
Bachelor of Science - Computer Information Systems
Talladega College
High School Diploma -
Booker T. Washington High School