Jawara King
Waycross,GA
Summary
Diligent College Student focused on my professional development and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
Work History
Help Desk Support Specialist
Legend Food Service
Remote
08.2021 - Current
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Created detailed reports describing help desk activities.
- Identified potential areas of improvement in existing processes related to help desk operations.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Collaborated with customer service and sales colleagues to resolve issues.
Education
Associate of Science -
South Georgia State College
Waycross, GA05.2018
Skills
- Help Desk Software
- Customer Education
- Service Ticket Tracking
- Incoming Call Management
- Online Chat Support
- Help Desk Support
- Service Desk Support
- Customer Service
- User Training
- User Support
- Call Management
- Attention to Detail
- Collaborative Team Player
- Support Services
- Problem-Solving
- Customer Communication and Empathy
- Organizational Skills
- Call Center Operations
- Highly Professional
- Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Support Specialist
Legend Food Service
08.2021 - Current
Associate of Science -
South Georgia State College
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